Hilton Hotel in San Jose

Overall, it's decent, but the facilities are a bit old. There's no complimentary bottled water in the room, and a bottle costs $5 at the shop next to the front desk.

We had an absolutely wonderful experience at Secco! The service was truly outstanding from start to finish. Our server Lloyd was incredibly knowledgeable, professional, attentive, and genuinely friendly. Lloyd made sure everything was perfect and really went above and beyond to make our experience special. The level of service was exceptional — truly first-class. We were extremely impressed and will definitely be back. Highly recommend!

The front desk at the Hilton San Jose clearly looked down on us. They kept blaming the 'third-party platform' repeatedly. We booked two rooms with twin beds, but the front desk insisted that Trip.com made a mistake and couldn't accommodate our request, only offering a king bed for the second room. I told them we couldn't accept it, and they told us to complain to Trip.com. After complaining, Trip.com said they hadn't made a mistake and it was a misunderstanding. We still don't know what exactly happened, but eventually, we got the second room. The most baffling part is that the second room they gave us was right next to the first one, and we had been waiting in the first room the whole time. It wasn't that the room wasn't ready; the hotel simply didn't want to give it to us. After half an hour of complaints and delays, they finally provided the second room. I've learned my lesson: never book overseas through Trip.com again. Their prices are high, and you're treated as a second-class customer, with misunderstandings always falling on you. They'll give you a hard time right to your face. If you don't speak English, be prepared to be pushed around.

Excellent and great service 🥰

New facilities, good location.

service is so so. charged me 150 usd as deposit when I checked in, but they didnt mention to return it to me until I asked for it. I didnt receive it after 2 days. again, no explanation from the hotel. Generally from other hotels, I get the refund immediately after I check out.

Downtown San Jose, overall pretty good.

Downtown San Jose, overall pretty good.

Clean, Silent, Nice gym (it was too cold to swim), pretty convenient location

The nearest convenience store is about a 10-minute walk away. The room was spacious and clean, and the reception staff were friendly.