Boca Plaza in Boca Raton

The staff was very nice and welcoming. There is a need for more security around the property. When we pulled up there was a vehicle and couple setting up a bed in the bed of a truck with sheets to sleep. The elevator was out of order. So we tried to use one stairwell. We could not as it was blocked by a person under the influence of a substance yelling at someone on the phone in the stairway we needed to take to our room. We walked to the other end of the building to use the other stairs. There was a large amount of trash in the back parking lot that we were told to park in as our room was in a separate building from the main hotel. It seemed like a spot homeless persons might be using. The room and bedding was very was clean. There were cockroaches in the kitchenette. Around midnight there were multiple cops and an ambulance right outside our room. We think someone must have reported the person in the stairway. They were confronting him and attempting to remove him from the property. There were other people yelling at night fighting. We ended up cutting out stay short and letting the front desk know the reasons why, mainly safety. Again, the front desk staff were very nice.

It was a great price. Clean. Nice ammenities. This won't be the fanciest place you have ever stayed in but its good for the fair price.

The room was ok the heater was not working during my stay and i talked to the staff for maintenance to look at but never showed up

I only give them 3 stars because the hotel was nice and clean but the costumer service was excessive, I only booked for one night I got several messages through the app, WhatsApp, emails and text messages. The total of messages exceed 15 from 6am to 9am the day of check out, is beyond annoying. I had to stay another night in the area and I made sure to not book it again. Good costumer service is nice, but it feels like harassment when you get same message in an email, text, WhatsApp and in the app

Room was in ok condition - floors had sand on it. Hot water in the shower wasn’t working but overall, an ok stay!