Hotel just felt poorly run from the second I entered where I opened the door and held it open for my spouse. The front desk was rude and abrupt. They said they would send up a fruit platter but never did. The bathroom in the room could have been cleaner. The balcony's are separated by a see-through fabric and I could see and hear the neighbors. The gym in this place is tiny. They nickel and dime with hidden charges like a $59 charge for the valet. I didn't feel like the ratings and cost of this place are justified and wouldn't recommend.

Not The Ritz I Once New - Not Worth the $$$$
The front desk woman didn’t know how to even be hospitible. I attempted to order food the minute I got into my room, but the phone was broken, so even though I was extremely tired, I had to go downstairs to request it be fixed & find a place to order food. My Caesar salad came with shrimp that was so salty, I had to rinse the dressing they put on it off to eat it. Room service forgot to bring salt & pepper. They said they would be right back, I waited since I love pepper on my salad but they didn’t return until I finally ate my entire meal. They claimed there was an issue with the elevators. Then I wanted to take a nap & the maintenance person came & let themselves in to fix the phone! I was startled & jumped up. I asked them to come back later. They said they would come @ 4pm. Instead they came @ 6pm while we were getting ready for dinner. I went to my pedicure app.@ 4 pm. I noticed it was empty but they told me earlier that it was booked up so I could not get a mani/pedi & I needed to pick one or the other. I asked the woman @ the desk if she could get me in for a mani as well, since it was so quiet in there. She said no because they close at 5! So in I went for the pedicure & I was rushed out at exactly 5 with wet toenails & then charged over $100! The manager said she would comp. my lunch for all the issues the hotel was having, but when I check out, the salad was not comped! Also the hotel is old & there is a lot of damage to the walls, frames and cheaply decorated.