There is AI text and AI phone, which works OK except they denied us an extra pillow limited our water and could not check out for us unless we came to the front desk. It also refused a slightly late check out request.

Awful experience
We were looking forward to experiencing this very unique Guitar Hotel. Check-in was probably the only positive aspect. The receptionist was polite and nice.
The room was spacious but nothing special in terms of appearance. There are several swimming pools and a huge area to walk around (at least that’s what we could see from the room window), but everything was closed off with black tape, so you couldn’t walk anywhere or explore the pool grounds. In the women’s toilets by the pool, there was no soap in the dispensers, and toilet paper was lying around. The pool water was ice cold. At the pool bar, a glass of Chardonnay was served in an extremely unattractive plastic cup, despite the fact that attractive plastic wine containers are widely available today. The restaurants did not look appealing. The rooftop bar is open only on Fridays and Saturdays. We wanted to see the hotel building at night, but guests were not even allowed to step outside. The building can only be properly viewed from one side (the pool side). Honestly, this is the first hotel we have ever stayed in anywhere in the world where guests are not allowed to see the building from the outside. Currently, there is a Christmas light show taking place, yet hotel guests are prohibited from entering unless they purchase tickets for $45 per person. Considering the room costs over $600 per night, very frustrating that guests are not even allowed to step outside without paying extra. Awful hotel!

This was the worst hotel experience I have ever had, both personally and for members of my team. We stayed for a company event, and from the moment I arrived, the level of customer service was unacceptable. Staff made it clear that basic inquiries were an inconvenience, and requests were often ignored or not fulfilled. Operations were disorganized across the board, from valet services to bellman assistance. Overall, an extremely disappointing stay.