Crowne Plaza Orlando - Downtown by IHG in Orlando

Very disappointed on the hotel and service. The managers were nice to be fair but the Customer Service was very disappointing and I’ve stayed at this hotel plenty of times and even with my spouse that works at a major airline whenever we’re in trips there’s a miscommunication regarding the parking as it was supposed to be two vehicles overnight and one vehicle visiting that was parked at this spot for less than three hours. I explained that to the manager that it was supposed to be a visiting, but the visitor got confuse and grabbed the first ticket for overnight instead as a mistake there’s a record and videos that can be monitored to see that vehicle didn’t take an extra spot and there was always only two vehicle in the parking lot not three and the third vehicle was never overnight. I asked politely to refund just only one and they refuse. Before I check out the front desk told me that they ended up, adjusting it and gave me a print out receipt but then when I call back for the refund that was never sent back, they said that that was never approved so on top of that I was giving false information. If anyone in management interested I still have the receipt printer that was given to me that morning showing that was adjusted.