Hampton Inn Savannah-Historic District in Savannah

Staff was very good as helpful as they could have been given the circumtstances. We arrived to find out that our room reservation had been cancelled and ******* failed to inform us of the change.

The valet damaged our vehicle and have refused to take responsibility for the damage. None of the valets had visible name tags due to the cold weather. They should all be required to wear it on their jackets as well since we dealt with at least 3 valets from the time we arrived at the property. When we leaving the morning of 12/23/25 and discovered the damage , it was pointed out to the valet attendant and he took multiple pictures of the damage and stated the manager would contact us in an hour which never happened. We had to call the hotel the next day and wait for a phone call back. On 12/24/25 , Darnell Thomas called us back and claimed he was unaware of the incident and needed photos of the damage and he would call us back. The morning of 12/26/25 Darnell texted my husband and asked if he could call him at 3 pm that day to discuss the incident and we responded “Sure” and we did not hear back from him until 12/28/25. They denied our claim stating there are no other claims of damage reported . The valet took the claim ticket when we were leaving so I do not have the rights and responsibility information regarding ours and theirs but I do have our ticket number. We stayed less than 24 hours and this was the result. I would not recommend using the valet. It should be stated on all sites that there is public parking across the alley way from the hotel. You’re better off taking a risk.