Homewood Suites by Hilton Chicago Downtown/Magnificent Mile in Chicago

First we missed our breakfast due to elevator are always full and we can't use the stairs as we have a stroller and staying on the 16 floor. We waited more than 30 minutes and other guest as well. Talked to Darryl from front desk told me he can't do anything due to 3rd party booking so I asked him about points as one of the guest from 16th floor told us to talk to them to be compensated since they got points. The next day we tried breakfast early to our surprised no bread, no juice, scrambled eggs were not pure eggs it was mix with potato to look like eggs, no fruits. Employees are fighting while guest are eating breakfast then other guest were mad since no food. I called and complaint talk to Darryl again this rude front desk told me he is busy and would cut me off while talking and I told him you should have listened as I'm a guest not just staying 1 or 2 nights but 11 nights. He said the Manager just placed the order for breakfast when I opened up about the food which I took pictures of it and hung up on me, not the service I expected! I called ******* to shortened my stay as we are not happy. Darryl again declined the request and our stay will be forfeited so I escalated it and they can only offer 400+ cad refund and 200 coupon which means we will lose 300+ cad and that's a big amount and it is not even our fault if the service is better there wouldn't be a problem on our side at all. So we stayed there till our last day and encounter more issues. Damian was rude too.

We were told that the breakfast was from 6am-10am. But most of the breakfast was empty at 8 am and barely anything to eat. The fruit station was left empty multiple days and not stocked up . This is unacceptable and disappointing. Especially for senior citizens.

Freezing cold in Chicago that week and the shower couldn’t even steam up the bathroom. Lukewarm showers are no fun.