Spa-Hotels in Chicago

We attended the 2026 Chicago Auto Show, at the convention center, which is attached to the Hotel. Our room was clean and recently remodeled. All the staff was friendly and respectful. The Valet parking service was helpful and easy. We even were allowed a late check out, for no charge.

We have stayed here for the Chicago Auto Show the past 3 years. The venue is connected to the hotel and is a short walk from your room. The rooms are always comfy and clean. The staff is pretty helpful. A couple restaurants to choose from and a bar. The Arc has some of the best and friendliest servers. We will continue to stay here for the Auto Show.

College friends and I flew into Chicago to watch the Minnesota Gophers play Northwestern in football at Wrigley Field in November 2025. We ended up staying at the Hyatt Regency McCormick Place. This was based on a recommendation from my sister-in-law who had a colleague running the show at the hotel. The experience was awesome. The staff were friendly and courteous. The rooms were really nice...

Very practical hotel that does exactly what it is meant to do. Rooms are spacious, clean, and comfortable, with great views of the lake or skyline depending on where you stay. Everything feels efficient and well organized. The direct connection to McCormick Place is a huge advantage if you are attending a conference or event. Service is professional and smooth, though more businesslike than warm....

I was very satisfied, except for the lack of amenities! There were no toothbrushes or toothpaste ㅠㅠ

I always choose this hotel for my conferences. It's conveniently located next to McCormick Place. It's also close to Chinatown and the Bean. However, this time, I was in the north building, so the view wasn't as good as in the south. Overall, I was satisfied.

Our stay was absolutely awesome! The staff were so helpful and friendly. Our room was clean and comfortable. My husband and I enjoyed our stay and we will return.

Not happy with the person at check in, not nice at all & gave us a very loud noisy floor.

It's my first time staying in Sheraton Riverwalk Chicago and the experience was awesome! View was good, everything was convenient and it's highly recommended for everyone to stay there 🥰🥰

There's no fridge in the room which is quite annoying. You can't bring back leftovers from a fun night out. My AC started squeaking heavy in the night too so I had to adjust the panel. Other than that my stay has been good and the view of the river and lake is quite nice.

Very nice hotel. Great location. The staff is top notch! Feels safe, well updated and clean. Great place to stay while in Chicago, close to everything. Easy walking distance to all attractions. Nearby dining is delicious! The rooms are large, plenty of towels, mini fridge. Our room had a view. Room service daily was excellent.

One of the best hotels on the Riverwalk district. It is right along the river and very convenient. When I checked in, I got upgraded to a high floor because of my titanium status. When I checked in, the staff were helpful and friendly and there was no wait. The room was large, the beds were comfortable and the view of the River from the hotel room window was great. Overall this is a very good hotel...

The hygiene was so-so; it seemed like the cleaning staff didn't pay much attention.

Wifi had some issue, without that everything was fine

Great stay, great breakfast and location.

Great location! Near Michigan Avenue (great place to shop) and pristine nearby restaurants.

Everything was perfect. Great view, checked me in early, comfy bed, great location, etc. Steve who works out front is especially lovely and helpful.

Great location in the city centre. Clean and spacious room with an amazing view (34th floor). Free Wi-Fi in the lobby and in the room only if part of the loyalty program.

Loved the experience! Everyone was extremely nice at the hotel, location is great too! Rooms are super clean and comfortable, great restaurants and MASSIVE fully stacked Gym on 4th floor. Definitely worth the money! Decent views from my room on 25th floor, elevator was super fast and food just to die for! Best salmon salad I’ve ever had.

I just stayed at this hotel for a conference. It was a nice hotel and the rooms were pleasant. I did want to give a shout-out to the ladies at the M Club. I visited during the day and at night for the appetizers. The ladies always welcomed me in and asked if they could help me with anything. I only got one lady’s name, Anna. But the ladies at dinner were wonderful too! Thanks for your great service

Great stays with friendly staff and nice lounge area. The location is super convenient if you are here for the convention. It’s a 5 mins walk to the convention center. The hotel has a great gym. Also they categorized elevator to lower floor and higher floor, so it’s quick to get on the elevator. The suite room has great view of the Chicago skylines . The living room area was big. The curtain inside...

Beautiful architecture. All of the front desk was very kind and welcoming. The hotel was right in the middle of everything we wanted to do (Georgia Aquarium, Coca Cola museum, and a couple of LGBT bars. We booked through my credit card travel portal and did notice people who booked directly were getting free room upgrades or free breakfast. The price for the night seemed fair for it being in downtown...

The hotel is nice and clean and in a great location. However the staff is quite unpleasant. From the front desk, to the bar staff, to the coffee shop staff. All seemed like it was an inconvenience to ask questions. I had a delivery come to the hotel for me and it was stolen and yet the hotel took no responsibility for it. Luckily the flower shop made it right. The one and only difference in service...

No free water, no slippers, service is OK, you can upgrade to a lake view room for $30

Excellent location , old hotel , many good restaurant nearby .

The room was a good size, had plenty of storage, was clean, and was in a great location that was very walkable. The staff were helpful, although I had trouble contacting them before my stay (I attempted both through the chat here and by phone, but neither was successful).

The location is great walkable to so many places. The room is clean and cozy. Hotel also provided a vending machine which’s I love cos I just don’t wanna go outside for some snacks in the cold weather

I like the place beacause it is quiet and clean! Also, it is near downtown Chicago, which is very accessible to some attractions! The staff in general is friendly! Love it

This is my third time staying here. All three times I've had different style of rooms. All of which is beautiful. The hotel doesn't offer much as far as breakfast, staff does their job but not much more but that's ok. The real charm of this is the architecture, history and the spirits. Place really is like no other. Kinda cool really.

We stayed for three nights at the Congress Plaza Hotel. Overall, it was a nice stay — our room faced the lake and was surprisingly large for a city hotel. The newer floors and furniture gave it a refreshed feel. A few notes: there’s no central AC or heat. There’s a small air unit near the window, but it only circulates air rather than heating or cooling it. We visited in early November (temps around...

Very old facility, did nit meet the standards of a 5 star hote

The best thing of this hotel is th location. It is in the center of the one Chicago’s main avenue, with many stores, shopping, attractions nearby, etc.

We are on night two of our two night stay. The location of this hotel is truly prime—within easy walking distance to an abundance of food, entertainment, and nearby attractions, which is a major plus! The check-in staff, especially Than, was wonderful. While we were due a complimentary room upgrade, unfortunately none were open at the time. As a kind gesture, he instead provided us with two complimentary...

Lupe was amazing when making the reservation, a true gem. We stayed in a suite for 2 nights, and it was perfect. Room was not overdone and roomy, a bathroom for us and a bathroom for our girls. Corner suite was so fun for them to see the city from many views. Small mishap, we called the hotel before we left (2 hour drive and a time zone change) and talked to Brenda who said our room was ready so we...

FYI-Room service delivery fee is $8. Gratuity is automatically added but does not show up in the cart. It only shows up AFTER you pay, on the receipt. We ordered 3 milk and cookies and the final bill was $45 ($25 for the food item and rest on delivery, tax, automatic gratuity and extra tip)! The hotel itself is nice. Rooms, bathrooms and facilities are clean. Staff is courteous. Pool is beautiful...

We stayed here for one night with our 7 month old and we really enjoyed it! We had a great view on the 23rd floor and the employees are really kind and helpful. Breakfast buffet was crazy expensive but was honestly very good. My only complaint was our room was SO HOT, there was no way for us to turn the heat off so I was sweating lol. But very accommodating for us and the baby

I stayed in room 1024 last weekend. I was in town for the Lake F3 Half Marathon. This was my first time staying here. I have stayed at the Hilton Suites around the corner many times. I thought that I would stay at the Westin this time. First, the hotel is in a nice part of town close to bus routes and the Red Line. The rooms are in need of a renovation. I’ve stayed at other Marriott properties the...

The rooms do not represent the Westin brand well. As someone who often stays at Marriott properties and looks forward to the Westin product this hotel falls short. It is my least Westin to stay at and that is because of the rooms. The hotel is dated and in need of renovation. I have stayed her many times and each room smells like it’s been dowsed in fragrant cleaners to get rid of smell. The carpets...

I visit this hotel several times a month for business, and it never ceases to impress me. I’d like to give a special shout-out to Candice at the front desk; her bright and friendly morning greetings always start my day on a high note. Whether staying on the city side or beach side, the views are stunning—I especially love the night view of modern skyscrapers and the early morning beach view. Service...

While in a great location, this is an old, dated hotel. The staff is great overall, but at times seemed overworked. My main issue is the “sewer” smell that permeates several rooms and floors. The first room we checked into (10th floor) was so awful We literally had to wait outside… When a housekeeping manager came up, she immediately smelled it, and said that she will take care of it and move us...

My stay at The Westin Chicago River North during the recent BRICs conference was exceptional and truly elevated the experience of attending a demanding professional event. The hotel perfectly balances high-level business functionality with top-tier personal comfort and an unbeatable location. ​The most crucial element for a conference attendee is a restorative night's sleep, and The Westin delivered...

I was expecting 3 beds in the room since I was Charged for three occupants, 2 people have to share a bed

Hotel was beautiful. Beautiful room and view. Shower was definitely made for tall people haha. But the stay was amazing. Staff was so helpful with parking. Definitely will be back.

Nice hotel in great location. Affordable parking in Millennial Lakeside garage just a few blocks away.

The room was super clean, we had a great view . Definitely enjoyed the stay.

Great location and view. The staff are very helpful and friendly. Definitely will come again.

The room was quite spacious, and the staff were friendly. I really enjoyed my stay here.

Great location, friendly, kindly staff, fantastic rooms, excellent cleanliness, comfortable beds, great view, beautiful view of Chicago Downtown, very good gym, all the equipment is new, truly an excellent hotel.

We were pleasantly surprised to have our room upgraded and a late check-out added to our stay. Our room was spacious, clean, comfortable and had an amazing view. I had the best facial I've ever had at the Leaf Spa.

Was nice enough. Didn't "wow". Expected a sofa in room based on booking website, didn't get. Didn't get the free upgrade entitled associated with program we booked under. Hotel claimed they were full, not likely, as higher rooms could be be booked online that evening. Seems to be standard practice to deny this benefit by many chains participating in the program. Don't lie to us, just tell us...

I stayed last summer for a medical conference. Concierge Gail Walker reached out soon after I booked my stay to offer their services. They were very quick with responses, even calling me when email was too difficult to respond as I was busy working in the hospital. They asked my goals of the trip and anything I’d like to do. I let them know my fiancé was with me and that my partner deserved a romantic...

I expected a little more from a 4-star hotel. I’ve been to a good amount and I think Fairmont was the most disappointing of the bunch. When we first entered our room as went straight for the huge windows. It was a nice view overall, but then we found a sock behind the mini-bar. We let it go considering it was behind the bar/next to the couch. The location is great since it’s right near Millennium...

Clean, friendly check-in. By midnight we couldn’t handle the screaming child in an adjoining room. Front desk listened to recording for 2 seconds before promptly giving us a new room. We went from 32nd to 22nd floor tho. City view to partial view of MDaley Park. Hotel Restaurant was not equipped to handle their offered breakfast package. 2nd morning we opted to get ours “to go” since we couldn’t be...

I would recommend staying here. It was a great location, easy walk to the magnificent mile & Millennium Park. We used SpotHero find a very affordable covered parking with In-N-Out 24 access that was literally in the building attached to the hotel. Hotel staff was very nice. The room was a nice size, we had a nice view and a little couch in our room. That was nice to sit with a glass of wine and look...

This place was excellent, however I did have an issue with the bar. The overall stay was great, the rooms were very spacious and the bath TUB was BIG.

“Excellent location and very comfortable stay. The hotel was clean, the service was good, and the amenities were well maintained. One thing to note is a $30 daily fee that is charged whether you use the included services or not.”

I stayed for one night on Feb 15th and checked out the next day. Malcolm at the front desk was incredibly polite and courteous when assisting us, and our entire stay was a wonderful experience. He even warmly asked if we were visiting for a post-Valentine’s Day trip, lol. Even though we were just traveling for fun, we could truly feel his warmth and sincerity. All of the staff throughout the hotel...

Room is fine. Would not say luxury but fine. My gripe that spoiled my first 10 mins here was the toilet had not been flushed after the prior guest. Never in a million years would I expect that. Obviously not cleaned after the last guest checked out. Super unsanitary and makes me question the quality of the house keeping staff and the rest of my room. Are the sheets clean? Your guess is as good as mine...

The good: The location is great and has a few coffee shops within a few minutes walk. The parking garage is also half a block away and not a bad walk at all. The vibe upon entering was quite nice because of the grand lobby. The colors of the furniture were sort of all over the place. THE BAD: Our room had a corner wall that had coffee spilled on it. The caulk around the toilet base was brown. Although...

The room was bigger than expected and for two people with a two bed, it was very nice and comfortable. I typically always ask for a robe from hotels and this hotel’s robe was very weighted and soft and warm. I liked it a lot because it wasn’t like normal robes. It felt like it would belong to me rather than I’m borrowing it for a little while. The service is good too. I definitely recommend coming...

View from our room 1800 🙌🏼

Fair for the price. Wonderful breakfast. You’re better off booking with breakfast than pay there.

Rooms look very dated and are relatively smaller. The TV system will remind you of early 2000's. There is no coffee maker in the room. Lobby is the best part of the hotel look and feel. Room hallways are very dark.

Great location to stay near Navy Pier but it is needing some updating. Rooms are in a little rough shape but bed was very comfortable. Also I always like having coffee in my room in the morning. You have to go down to the lobby to get your cup of joe to enjoy. We also had elevator noise in the room we were in. It was quite loud. All in all, just a building that needs a little love and $ to charge ...

We had a wonderful stay. Beautiful view to the lake. The room was clean, and it was specially decorated for our wedding night. Our breakfast was included. We were a little hesitant about the food since the restaurante does not have such great reviews. However we were both very happy with the breakfast. The swimming pool was nice.

Just meh. Will not stay here again, unfortunately the Marriott courtyard was sold out during my stay so I had to choose this one. This hotel is having an identity crisis as it’s marked as a luxury hotel but the rooms are rough. First off, I did not receive an upgraded room for my birthday nor anything special and as a Marriott high level member this was a bit disappointing. First time this has happened...

Comfortable, clean and well located. The bed was great, heating and AC worked perfectly, staff was attentive and housekeeping was on point. Food was good too. Now the honest part. The shower over bathtub setup is genuinely uncomfortable, tight, and you end up soaking the entire bathroom. I get that it’s a classic hotel thing but it just doesn’t work well. The gym exists just to say it exists m nobody...

I’m currently here now for the weekend to have a slight stay cation. So I booked through a 3rd party site. It doesn’t mention the $100 a night extra fee for incidentals. Which is charged up front but returned back. It doesn’t mention the $10 a night credit to spend at the hotel. It doesn’t mention that they have no room service and if you google room service for their hotel you come up with 2 places...

This was our first time staying downtown Chicago and it was a mom–daughter trip to see Phantom of the Opera—and the Alllegro Royal Sonesta made it absolutely unforgettable. Imagine our surprise when there was a knock at our door, and surprise, surprise! We were greeted with a complimentary bottle of wine and yummy platter! It was such a thoughtful and generous gesture and instantly made us feel welcomed...

We stayed here because we were going to see Phantom of the opera right next-door. Super convenient to be able to just walk to our show. The rooms are clean. The beds are super comfortable in the room. Keys are the best! They also give you two postcards and there’s mail service throughout the hotel, which is a nice touch. Would definitely stay here again.

Got the suite for my parents and I got a regular room. They were both beautiful, big, comfy and well decorated. Staff was extremely accommodating and nice. Valet service was great and quick. I highly recommend the lemon ricotta pancakes at the restaurant on the main floor. Highly recommend! Will definitely go back in the future.

Awien helped my too early arriving at the hotel, and I could checked in.

Good location and good service

They do not serve breakfast at least during our stay that I was aware.

The quality of service was excellent. Very friendly staff and very accommodating hotel facilities. The Gym was good also.

Entire staff from Valets to desk and bar staff was amazing Only suggestion is more light in our room’s bathroom

Very good hotel. Very near to everything. River view totally worth it.

Great stay and great places to visit that are in walking distance

Amazing experience the place was amazing. The people were fantastic. The food was incredible. I pray I can do it again.

I have nothing but great things to say about my stay. I’ve stayed at another five-star hotel in the same area, and the level of service here far surpassed my previous experience. I would absolutely recommend this hotel.

First class stay. You pay for it, but so worth it. Real hospitality, indefatigable service in a magical setting. Cannot beat the location and staff are beyond reproach.

The room was spotless and the bed super comfy. The staff was very helpful and extremely courteous.

It’s The Ritz Carlton, everything was as expected. There was a festival and the streets were inaccessible, the young lady was exceptionally friendly (I was tired and frustrated) when we checked in. My husband and I truly enjoyed ourselves.

Great breakfast a la carte menu, perfect bar setting, room was spotless, and service in accordance to the Ritz Brand.

Yes, but room 301 (a corner suite) had an awful sound caused by the "ventilation system"that needed to be fixed (twice) during the night. So, we unable to sleep comfortably.

Best hotel ive ever stayed in. Perfect location for moving around Chicago. Everyone helpful, had a great time.

A very clean room, everything smells good and fresh, very nice staff, the staff helps all the time, my family and I feels very secure in the hotel.

The room was fantastic, the rest of the hotel (lobby, gym, bar) is spotless. We arranged an engagement photoshoot in the bar via Laura S (events coordinator) and she was unbelievably helpful in ensuring everything was done correctly and in line with hotel procedure. Will be staying again when we revisit Chicago!

lovely hotel with wonderful friendly staff, and the perfect location. The beds are lovely and comfortable and the hotel very pretty. However, they need to upgrade the quality of the food preparation. The offerings were very good but the actual preparation of the food was not in line with any of the other Pendry hotels we have stayed in.

While the front desk staff could be more welcoming, the bell desk staff was very nice and offered water to those waiting

Great stay! The staff at the front desk was very nice

Loved this hotel with the balcony option so much i booked it again for February. Location, amenities and rooms were amazing. They could use a better option for dining but thats nothing that will keep me away. The deli just had minimal options and closed a little early.

🌟🌟🌟🌟🌟 I usually stay at the Ritz-Carlton, but my assistant accidentally booked the Crowne Plaza Chicago for a week of private equity meetings with financial firms—and I was pleasantly surprised! The hotel was comfortable, clean, and very convenient for all my business appointments. The staff was professional and accommodating, making sure everything ran smoothly. While I’m used to a luxury stay, the...

I had a very nice experience at the Crown Plaza West Loop in Chicago. The breakfast was well worth including as it is had very good hot and cold options. The restaurant was great for other meals as well. It was in walking distance of great Greek food, Whole Foods, several markets, and the best pizza ever at Nancy's Pizza. The rooms were basic but comfortable. The only thing I didn't care for was the...

Great soft product. I only spent a quick overnight stay here, but all the staff was amazing. I walked in the people at the front desk greeted me. They put down whatever they were doing, got me checked in quickly, explained all the amenities and I was on my way to get a night‘s sleep. However, the hard product needs some love. This was my first and last stay here. It’s not like this is a cheap place...

I enjoyed the stay got a last minute reservation and it turned out great wasn’t much too stay either would stay with them again also the front desk lady very sweet.

My stay was great. Staff was very helpful and polite in the rooms were very clean and well kept the housekeeping were very polite and very attentive.

This is a tough one as we enjoyed the property and staff but it did not live up to a 4 or higher star rating hotel - staff did not change feather pillows and sheets until day #2 as we requested in advance and, of course, we had allergic reactions, they did apologize, but considering their rates and the plethora of other hotels we have had better experiences. We loaded our own bags in a cart when we...

The room was tired and neglected looking. Room service only appeared after 5 pm Very disappointed

toilet didn't work properly, bathtub was a mess of caulking. Minibar had to be unlocked by maintenance and there were items missing from it.

Excellent location and fantastic amenities. Four Seasons is as always- top notch service and stay. You won’t be disappointed. Beautiful hotel.

Except the room is a little small, it is very comfortable

Our family stay exceeded all expectations and was truly exceptional. The view from the room was stunning, and the location was perfectly situated for convenience. The overall cleanliness was impeccable, reflecting a high standard of care and attention to detail. What stood out the most was the staff’s gracious hospitality and professionalism, which made our stay even more memorable. This hotel delivers...

I could not stay at the hotel because of high fever. And I could not get a free cancellation because I didn’t have a doctors note and it was on Christmas Day, and I was not able to move due to high fever. Hotel did not accept my request even though my request was just a few minutes later on the deadline for the free cancellation. I was so disappointed that and obviously I was so excited to stay this...

Fantastic property and the best hotel check-in/recepetion we have ever experienced. The best gym, great rooftop space, huge rooms, central location in the middle of it all. (Better than Four Seasons, Andaz, Fairmont, Waldorf, Cerullian Tower etc)

The room was spacious and comfortable, and the air conditioning was quiet. Both the front desk and room service were excellent. We could even open the sofa bed and make it into a bed. The location is fantastic with amazing views, especially being able to see the Navy Pier fireworks perfectly. I'll definitely stay here again on my next visit.

The room is spacious, and the bathtub is huge. The service and location are excellent – right on the Magnificent Mile, perfect for shopping.

I was surprised by the vibe of this hotel. The staff is so warm and welcoming. Recommended for the location as well.

I booked a stay for my parents and overall the property itself is beautiful. The rooms and facilities are excellent, and much of the staff provided the level of hospitality the Peninsula is known for. The front desk was also helpful in providing us a upgraded room and a thoughtful welcome amenity recognizing the anniversary we were celebrating. However, we had a frustrating experience with the spa...

This was the greatest hotel I’ve ever stayed at. At the check in desk, a nice employee upgraded us (we had a room for two people and we were four people) to a suite. Although the pool was closed for maintenance, the whole package was nothing I’ve ever experienced. The bathrooms had complementary slippers, toothbrushes, hair combs, and so much more. The beds were very comfortable. Overall 5 star...

Facilities: Very complete. Hygiene: Very clean. Environment: Good. Service: Excellent. The nightly turndown service was particularly satisfying, and most of the staff were very polite. Some even spoke Chinese, which made me feel very welcome.

ATTENTION to details means everything. This hotel is by far one of my new favorite hotels downtown. My husband and I try to stay at a new hotel three times a year. This one definitely didn't disappoint us at all. The bed was so comfy and the little cute cupcake just made my husband's birthday a little more fun. Hands down the BEST slippers we've ever been given at a hotel. Definitely a 10/10 with...

Best hotel in the Chi. Jenny at the front desk is amazing and kind. Usually dislike hotels out in the US cause they so terrible compared to other countries, but this was comparable to the peninsula in thailand/shanghai or bellagio in shanghai

The details are the real thing. The Chinese-style design of the guest rooms is elegant and grand, and the food in the Chinese restaurant is amazing. Many luxury brands have big branches in the United States, and the Peninsula can still maintain its consistent level and deserves praise.

The location, service and amenities were wonderful. The club level was also well worth it, with plenty of food and drink options for both adults and children.

The location, service and amenities were wonderful. The club level was also well worth it, with plenty of food and drink options for both adults and children.

I’ve stayed at all of the best Chicago hotels and the Langham is up there with the peninsula as best in the city.  My one complaint is that the pool, specifically the water, was not clean.  The large pool was very murky with visible debris on the bottom and the hot tub had a dark line of dirt/skin at the water line.  That said, the rest of the hotel was pristine and perfectly maintained.

This luxurious hotel is absolutely outstanding. The hotel is clean and the customer service is exceptional. The club lounge is worth every penny. We were treated like royalty and the staff went out of their way to make sure our experience was a 10 out of 10. We were able to enjoy the movie, sweet and watch home alone, and it was fully stocked.

Amazing stay. Definitely our favorite hotel in Chicago! The staff was so kind and our room was absolutely spotless. 20/10 as our daughter would say!

Remarkable stay! I will return for my next stay in downtown Chicago. Have stayed at other 5 Star Hotels but this one is now my #1 choice. Thank you to all the staff that made my family's stay a memorable one.