Borgata Hotel Casino & Spa in Atlantic City

It seems the hotel staff is tired and genuinely indifferent to the guests. Upon arrival, I informed the receptionist that I hold Gold Elite status with Marriott, to which the hotel belongs. However, she didn’t even bother linking my reservation to my Marriott account. I’m entitled to a welcome gift, which I never received. The digital key for room access didn’t work because she failed to link my account to the booking. The room lacks basic amenities such as water, and parking costs 10 NIS per day even for guests. There’s no toothpaste, comb, or any other small comforts provided.

It’s important to note that after contacting Marriott’s customer service, the hotel offered a $50 compensation for use within the property.

Upon check-in we were told we had a regular room with 2 queen beds, but booked and paid for a wellness room with 2 queen beds. At first we were told there were none, but then somehow one was found. When we went up to go to sleep, the room smelled a bit like ********* smoke so we turned the air filtration system from silent to turbo. During the night we were awakened by the extremely strong smell of *********. So strong that it seemed as though someone was in our room smoking it. We reported same in the morning as we were checking out and were told there was nothing they could do except have the air filtration system inspected and not charge us the $36 resort fee. This was completely unacceptable. We booked a wellness room for the sole purpose of the added air filtration system because we are allergic to smoke. Yet both of us woke up unable to breathe, stuffy and congested, not to mention with headaches, from the smoke.