DoubleTree by Hilton Philadelphia Center City in Philadelphia

Second time staying here — the hotel itself is clean and very comfortable, the rooms are well equipped. Breakfast is pretty good. This time around we had a bit of a struggle at check in which also caused a problem at breakfast the next day.

The lady who checked us in (Megan) asked me four (4) times if I needed parking and didn’t seem to believe me when I kept saying no. She also told us our room wasn’t ready even though we checked in at 4pm, an hour after check-in time, and told us we’d need to take a 2 queen room instead of a king room.

I told her we’d rather wait for a king room because that’s what we paid for, and lo and behold, suddenly she had one.

We paid for breakfast with our stay, but she forgot to give us tickets for breakfast. Made it very awkward when we went to breakfast the next day and had to insist that we’d paid for breakfast. They still gave us a bill for breakfast, but then after talking to the front desk realized it was a mistake.

They were kind, but it was still very awkward having to defend the fact that we’d paid for breakfast already. They said we were the second group that day which the front desk had forgotten to give breakfasttickets to.

All in all, aside from the people and the awkwardness caused, it was a good stay. We’ll hope for better service next time we come back.

Room is clean and location is great

Good location for visiting most attractions. Clean, comfortable rooms. Onsite marketplace is handy for basic breakfast and snacks.

Great location, close to everything. Reasonable price for parking. Nice stay for us.

Was a good experience. A little disappointed on room service as it closes at 10pm .. The welcome cookies were awesome !!! Over all it was a good experience

My only complaint about my room was that it was so close to the elevator, and I could hear some metallic sound from it. Not really a big deal, but worth noting. Room was otherwise nice, staff was courteous (even with a booking issue, though that was my fault honestly). Super close walk to the convention center, and plenty of food options close by.

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, "it may be closer to the guaranteed time of 4pm." We had reservations and that would push us. However, we came back at 3 and were told that "because you're third party....." Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were "third party." I wasn't given a chance to show my Hilton Honors number because we were "third party." Well, the "guaranteed" time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were "third party" and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were "third party", apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Rooms are clean and beds are comfortable. The rooms could use updating and our bath tub drain was very slow. Front desk service was nice and you can’t beat the location. We stay here often when coming to Eagles games. Quick ride on the subway into the stadium and plenty of food options within walking distance.

OK, I may not be a regular, but I’ve stayed here at least 4 times in the last 10 years or so, for conferences and for overnight theater stays, and it’s my favorite hotel. The standard has been maintained the entire time. You can’t beat the location. The rooms are clean, well lit, well furnished. Loads of pillows, fluffy duvet. Two USB ports next to the bed. The convenience store/coffee shop has more variety than the usual grab-n-go market in most hotels, including fresh pastries. The folks at the desk and market and bar are all pleasant & helpful. I did checked in in the app, but still stopped at the desk to get my key card (needed for parking) and of course my cookie.

Highly recommend choosing one of the end rooms overlooking Broad St (as long as you don’t mind a few city noises). They have a ton of room in their quirky shapes. In the parking garage, don’t bother searching for parking on level 2 or 3; you have to go up to 6 to get out anyway, so go on up & get a spot right near the elevator.

Thanks for being a great, reliable choice!