Delta Hotels Philadelphia Airport in Philadelphia

Rude front desk. There was a family reunion and it was crazy. I checkout immediately.

This hotel was not as clean as I expected. There was dust at the top of the headboard and on the table.
The bathroom wasn’t cleaned upon arrival. The toilet was not cleaned at all (some fluid dripped down the outside) and the toilet paper holder was extremely loose. If a person had properly cleaned the bathroom they would have noticed those issues. I didn’t even get a new roll of tissue. I did receive ample amount of towels so that shows someone went in there.
Luckily, the toilet paper holder was fixed shortly after I addressed the issue with the front desk. However, I am still displeased that I entered a 4 star hotel and experienced these issues.
The walls are pretty thin so if you’re next to someone who likes to have fun, you’ll hear every word unless you really increase your tv volume.
I asked to move rooms but they said they were booked.
I expected better from Marriott!

Unfavorable Experience at Delta Check-In – Philadelphia Airport
I recently had a disappointing experience at the Delta check-in counter at Philadelphia Airport that I feel compelled to share. When I arrived, the three front desk clerks were clearly busy, which I completely understood. I respectfully got in line behind a gentleman, and another customer joined shortly after—there was no clear line structure, so we engaged in friendly conversation while waiting.
We stood there for about 20 minutes while one staff member, Linda, remained on the phone, seemingly coordinating with other staff. Again, no issue. Eventually, the gentleman in front of me was helped by another clerk. However, the situation became unacceptable when Linda got off the phone and took the next customer from the other side of what had become two loosely formed lines. I respectfully inquired, as I had been waiting patiently, and that’s when Linda abruptly chastised me for being in the “wrong line.”
I calmly explained that no Delta staff provided guidance or instructions about the line process, and that the customer in front of me had already been helped without issue. Unfortunately, Linda was rude and dismissive, raising her voice and responding in a condescending tone. As a paying customer—and more importantly, as a disabled veteran—her lack of professionalism and hospitality was especially upsetting. I was simply trying to understand the check-in protocol.
What escalated the issue was Linda’s continued attitude throughout the interaction. I eventually had to ask directly if she was going to assist me, as I was not going to engage in an unproductive back-and-forth. She did check me in, but with clear irritation.
I fully understand that people can have difficult days, and I approach all service professionals with empathy. However, as a mental health therapist, I’m particularly aware of how critical respectful communication is—especially in stressful environments like near an airports. Linda’s demeanor was unnecessarily harsh and came close to triggering me emotionally.
This experience was not what I expect from a Marriott brand I’ve often trusted when traveling. I hope this feedback is taken seriously so that future customers are treated with more courtesy and care. The rooms were decent enough however my drain was slow in the shower. Again things I can deal without unlike poor customer service. Especially in this economy!