JW Marriott Houston Downtown in Houston
Rooms and prices
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Description
Hotel opened in 2014. In this hotel 328 rooms, 23 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Breakfast is available at the hotel. Please contact the hotel for details. Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: US$125.00 per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: AmericanExpress, JSB, DinersClub, UnionPay, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Upper floors accessible by elevator
- Reception desk
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Shower/Bathtub
- Bathtub
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Buffet breakfast
- Restaurant
- Kitchen
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Doctor
- Massage
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets allowed
Street view
Video: [HotelVlog] Hotel Review / JW Marriott Houston Downtown / Suit Upgrade / Breakfast /Executive Lounge
Map
Reviews
One note, they need slightly better customer service with check in and check out.
Offered to help with my bags after I already walked in and before I checked in- this could be offered at or after check in.
At check out, it was confusing if I was good to go or if I they needed anything else. A simple, “thanks for staying, have a nice day” would’ve been clear that I was good to go.
Always an issue with hotels in central business districts, there is parking, at a reasonable rate, in a garage in a building that is attached to the hotel building. Due to the hotel's superior location, on a light rail line, we've never driven the car during our stays. When the weather is bad, the hotel offers a shuttle that departs frequently and runs a route thru nearby medical facilities.
There are plenty of dining options within the hotel, which is good because the options nearby aren't plentiful. On the other hand, the hotel is a 1 mile walk (or train ride) to the museum of science, which has outstanding exhibitions on Egypt and King Tut, including (at present) the Terracotta Warriors, all brilliantly displayed!
That said, I'll be back, as the hotel is very nice and I liked the staff and proximity to my office in Houston.
Cafe and Restaurants near hotel
Waited a bit for a table - okay. Seated in the back when the band starts. I have heard some bad dinner music, but this takes the cake. It was okay when they were instrumental, but the vocals took it to comic territory. Server finally shows up and takes drink orders. Little did I know, the syrupy well drink on their specialty cocktail menu would serve as both libation and the caloric content for the evening. We ordered "apps" which arrived a prompt 30 minutes later. After putting them on the table, he was starting to walk away when we asked to place an order for dinner (7pm. You know, dinner time?). Out of the lasagna. Fantastic. No wait, he will go check. Now they aren't out of lasagna? Which one is it? I order it but the look I am given instills no confidence that it is what I will receive. Drinks on the table are empty and he disappears before we can get that in as well. Stuffed artichoke was a from a can with some kind of mayonnaise... goop? Oh, and a decorative bit of salad garnish. Inedible.
Now the waiting game...
At some point the restroom was in order. I have been to many developing countries and not experienced such a smell. Apparently their primary restrooms were out of order, leaving one single occupant for the large restaurant. If this wasn't a business dinner I would have walked out then and there. This is a serious health code violation.
At last, about 2 hours into our sit on the tacky red velvet lap-dance booths, food arrives.They did have lasagna after all! For some reason there was a dousing of balsamic vinegar on it, which was entirely overpowering. I could not cut through the under-cooked and over heat-lamp pasta and the middle was overloaded with a bland ricotta. Greasy, tough, again, inedible. The polenta was reported to have had no sauce, no flavor.
Some time later, I was able to wave the server down one last time for a check... which... was... overcharged by $14.00.
Just wow. I mean, it was the kind of thing where you would go between laughing and dead serious hanger. Shut. this. place. down.
Waiter was nice, but stressed! He forgot drink orders, forgot salads, we were told our food was ready -- 20+ minutes later it arrived. Now, the food was good. The place was at about 30% capacity when we arrived and about 50% when we left. I watched staff scurry about, but a lot of patrons were looking anxiously at the kitchen. When we left, I asked the waiter whose order was in the kitchen window - I had been watching it sit there for over 40 minutes. His reply: I don't know. Management sucks.
Hmm... Maybe my $$ will go elsewhere in the future. Sambuca : nice name, nice location, pretty good food -- rotten service.
If I had to organize another event, I would not hesitate to choose them again.
we got so much for our money!
Don't get here to early. I stood by the register for a good 10 min waiting for someone to take my money. I finally got mad and just left my food on the counter
Frequently asked questions about JW Marriott Houston Downtown
How much does it cost to stay at JW Marriott Houston Downtown?
The cost of staying in JW Marriott Houston Downtown depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 282 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the JW Marriott Houston Downtown?
You can book Poet Double room, Superior Double room, Deluxe room, Deluxe Quadruple room, Deluxe Double room, Concierge Level Double room, 1 Bedroom Double Suite, 1 Bedroom Deluxe Double Suite, 1 Bedroom Executive Double Suite, 1 Bedroom Presidential Double Suite with city view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at JW Marriott Houston Downtown?
Check-in at JW Marriott Houston Downtown is possible from 15:00, check-out is until 12:00.
Are pets allowed at JW Marriott Houston Downtown?
Yes, pets are welcome at JW Marriott Houston Downtown, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to JW Marriott Houston Downtown from the nearest airport?
The nearest airport is William P. Hobby Airport, located about 23 mins from hotel by car (18.9 km) away.
What’s the cancellation policy at JW Marriott Houston Downtown?
The cancellation policy at JW Marriott Houston Downtown depends on your room type and booking terms.































































































