The Chifley Houston, Tapestry Collection by Hilton in Houston

I had 4 different rooms. The third one from the last room flooded. It was a giant inconvenience. I was waiting on my full refund.

We had many problems with our room. As Hilton members, we came from several other Hilton hotels traveling through the state over vacation. This was supposed to be the nicest of them all, and it was the grossest. We arrived to a pungent smell of fish in our room, as well as fruit loops cereal along and under the coach. Our shower took upwards of 10 minutes to heat up, and when it did, it was scalding and did not change temperatures quickly either. The receptionist downstairs was incredibly rude upon our arrival; probably upset she had to work New Year’s Eve. When we originally arrived, we had requested a higher floor, and she had told us that was not possible due to the hotels capacity being full. When we made our complaints about the smell and cleanliness, miraculously a higher floored room was then available. No apologies provided. We came with two young kids who were exhausted and just wanted to shower and sleep. There were no blankets provided for them in the closet- so we had to wait for that, as well. All in all: the hotel room was unclean, the water situation was a mess, and there were no blankets in the closet with the pull out mattress. We do not recommend this hotel for any reason, whatsoever. The staff was rude and our experience was poor. Save your money and avoid the “4 star hotel” facade.

Dealing with theft issue, have filed police report, would NOT RECOMMEND THIS HOTEL, would never stay here again.