5 star hotels in Northern Vietnam

Great location and customer service. The breakfast was excellent, serving Western and Asian cuisine.

It is a chance to live in the absolutely beauty! Service is perfect. Food. Indoor pools, onsens.. But the very best is location! Can recommend room with ocean view, its worth it.

1. AC unit is centralized control. Difficult to change to customer' s need. 2. Poor a amenities for five star rated hotel resort. 3. Bathtub only. No shower stall. Bathroom floor full of water each time. Bad design for a five-star hotel resort. 4. Very popular hotel excellent location. 5. Breakfast quality is excellent. I will give 7/10.overall

We needed somewhere for 24 hours, so we took a full-board option. Mistake! We were offered the same menu twice in the same day. The first time round our food came all at once so we could share, which was nice, and we drank only bottled water. In the evening, a similar thing happened, but the staff didn’t clear away the plates before we had fruit so the table was cluttered. We also asked for a bottle...

Special praise for the quality of the hotel's service, the friendly and professional attitude of the staff, which makes people feel very courteous. “Hung – Duty Manager.” in particular, carefully understands the needs of guests and responds quickly and thoughtfully to questions, making the stay experience even more pleasant.

Very nice hotel , however you need to pay to use the pool table, pay to use the mineral pools, you have to pay to use lots of the activities advertised

The best 5-star hotel in Ha Long with stunning pool views, especially at sunrise and sunset.

Rooms are massive and spacious. Despite it being a old hotel, it remains well maintained. Buffet breakfast area is large and the selections are varied. It is connected to the golf club and golfers will be transported by electric buggies. As it is located on elevated grounds, it is easier to get in n out of the hotel via taxi or private car.

good room condition and satisfied food quality.

Good view. Good frienda. Nice weather. Grrat food. All are great

The room was great, very clean, and the environment was excellent.

The hotel was grand. The swimming pool was great for the kids not a lot much else to do there. The golf was great for dad. We had to great game there and the views were fantastic, good value overall we enjoyed the hotel and the food was good, so we will go back and play another round of golf there and stay again. The service was just medium, and the attention to customer detail was low.

Hotel's design feeling classic. It's quite comfortable for business traveler like me due to the location not far from my destination.

The hotel looks grand and the facilities are quite comprehensive. There are a lot of Korean and Japanese guests. The rooms inside the hotel seem a bit dated but they are clean. It's located by the main road, not noisy, and transportation is convenient.

The hotel's location and surrounding environment are quite good. There's a mall nearby for dining and shopping, and transportation is convenient. However, the room facilities are genuinely disappointing, and there's a strong odor.

Hotel js clean and good location. Breakfast is great. Staff are not friendly just do what is ask. Bad impression as no one is smiling and friendly. Strange or maybe they under pressure or not happy at work. The water for shower and tap water is not hot at all. Wanna take shower at night at it is really just body temperature not matter how I adjust the water tap. It is never coems out hot water...

The room is in the most convenient location downtown, right across from Go! Supermarket, which I'd say is the best value and most well-stocked supermarket in Hanoi. It's a great place to buy souvenirs.

The room was spacious with a great view. It's an older hotel, but the location is excellent, right across from a shopping mall and with an ATM nearby, which was very convenient for currency exchange.

Come here every 2 or 3 months but never seems to get bored of this place. Excellent view from the balcony (the beach). Breakfast is splendid, good service. I forgot my stuff at the hotel one time but luckily staff named Thu Thảo helped me to send it all way back to Hanoi where I live.

Stayed 2 nights in 1 bed 1 bath apartment. Checkin staff were friendly and explained about what hotel had to offer from restaurants to pools etc. Offered late check out which was handy as had 2pm transfer to haiphong. Bell boys collected luggage from car and bought it up to room. Check out was straight forward. Apartment was great . Bathroom easily largest one from any apartment stayed in . Nice...

This is an upmarket services apartment and provides all the corresponding level of services and facilities. Just one thing you need to be aware related to the construction site next door, as it goes both day and night. Ask for the unit away from the construction site or the opposite side of the building, then enjoy!

A very good hotel. A smart sophisticated hotel. For short stay or long stay. This hotel has in each room a container with at least 20 liters of drinking water. MORE than any 5 stars hotel in HALONG BAY that gives each room ONLY 2 bottles of drinking water every day. In addition= each room has a large refrigerator, a microwave, an Electric Induction, utensils for cooking, serving, including forks spoons...

What a mixed bag… Overall good. In short, no service around the pool, also, no atmosphere, they have outdoor speakers but not working or turned on. Soul Bowl the first evening, no music, just the sound of people eating and talking, atmosphere could be better, they also handed us our takeaway in a biodegradable container, in a plastic bag…why have a biodegradable container… Staff are really nice

It a super modern hotel and very new, clean and the staff are fabulous. All the facilities you need like multiple pools (one heated) +bars and restaurants and a gym. The local area is however a bit barren and lifeless with many empty condos and partially built hotels and other developments. You can however take a free bicycle and ride for a couple of k's to the local food streets with great seafood...

Room is super clean, swimming pool is nice, too. Bed is cozy, room size is big.

Good hotel! For early booking, super price!

The faculties of the hotel and the staff was too good .Food accomodation rooms is also good .Spa , swimming pool ,gym are available here . Outside the hotel supermarket is available too bought anything you need . Location is also good.

I stayed at Crown Plaza Hanoi during 2 nights in October 2016 for a business trip. a night for a standard room costed around 100USD. I did not choose this hotel. Our vietnamese partner selected this hotel as it is easier to pick-up people. the hotel is excentric from the center of Hanoi City. Breakfast was good. the fitness centre is good for a serious workout (but not completely equipped). It has...

Great service here where the staff are able to remember your name, and the restaurant staff remember your likes. Always a pleasure to be back

Nice room with excellent services. Can be a bit far from downtown, but each trip downtown takes around USD 10 in Uber or Grab, so still affordable.Adequate facilities with decent breakfast and lunch.

The hotel is centrally located, near the Japanese and Australian embassies, so there are many business travelers. The service is decent. There's a large shopping mall next door, and across the street, you'll find a whole strip of Japanese restaurants.

The location is not too far from the old quarters and quiet close to the Japanese street, it suitable for those prefer a bit more quiet stay yet convenient to get a taxi to travel anywhere. The breakfast is good but not cheap. Even though the building is clearly a bit dated but the facilities are well maintained and staffs are very friendly and helpful.

Pool was closed for event, staff asked to upgrade the room after saying No, then they wanted me to wait till 2pm to checkin while they had the availability of room, but strange..

Nice place to stay for experience Honoi city. Just opposte of lotte Mall

Customer service is nice and helpful.

Excellent, professional and polite staff. My wife and I are very happy that we selected Daewoo For our vacation and we look forward to coming back to this hotel. We are very impressed by the professionalism, politeness And friendliness of the staff.

The service was excellent, the environment was beautiful, and the location was very convenient. It's perfect for both leisure travel and business trips.

The location is excellent, right next to the National Convention Center. The front desk staff, especially the young lady, was very enthusiastic and even offered complimentary breakfast. The room was clean, and the area was quiet, making it a great choice for business trips.

My recent stay at this hotel was truly unforgettable, and I’m delighted to share just how wonderful the experience was. From the moment I stepped through the doors, I felt an immediate sense of comfort and care. The reception staff greeted me with genuine smiles, and their friendly, professional manner instantly made me feel welcome. Check-in was smooth and efficient, and within just a few minutes...

I really enjoyed my stay at the JW Marriott Hanoi. The room was spacious, comfortable, and well-appointed, and the overall service was warm and genuinely hospitable, just as you would expect from a JW Marriott. The hotel offers high-quality facilities, including excellent executive lounges and a range of restaurants within the premises, which made the stay even more convenient and enjoyable. The only...

Great design convenient location. Variety of food. Excellent service.

Check in Staff was very helpful and ensure all my needs are met. Gym and Sauna facilities are fantastic Good spread of Breakfast. After breakfast, i skipped lunch and dinner.

The hotel's location is excellent and it's a beautiful property. We could walk to all the city's attractions, and the breakfast was fantastic. It's an older hotel that's been renovated, so some of the room amenities are a bit dated, which is understandable.

Good location near the city center. Bathroom and king size bed bigger then average!

great location, great service. hotel is a bit old, but not too noticeable

The room was a pretty standard size, a bit old-fashioned. There's a small bar downstairs, but no discounts for guests checking in. They should consider offering some special deals.

The location of the hotel is perfect. Very easy to get around and there are many restaurants and areas that you can get to. The bar and breakfast at the lobby level are nice. Good selection from the buffet line.. Definitely worth it to enjoy your breakfast there. In terms of services, the front desk staff were not too nice. No smiling no conversations at all. All were like robots. I asked for late...

Nice, nice, nice. It's clean, clean, clean, clean, clean, clean, clean, clean, not bad. Nice, nice, nice. It's clean, clean, clean, clean, clean, clean, clean, clean, not bad.

Booked this place for my kid, loved the golden accents. The gym has a really pleasant outdoor area. There were a lot of Indian guests at the hotel. Breakfast was plentiful. The gilded steak at the restaurant on the first floor was delicious but seriously expensive.

The bellboy and service staff were great! The luggage handler provided excellent service! However, the female receptionists were absolutely terrible and highly unprofessional!!! This hotel isn't in the city center, and there's nothing to do around it. There are also many noisy tour groups! I recommend avoiding this place and not staying here! The front desk staff offered no service and were very...

Excellent  hotel I love it every thing was good

The place was just unbelievable. Wished I had stayed a couple more days at this place. The value is just unbeatable. Will come here again for sure in near future

We had a wonderful stay at Dolce by Wyndham Hanoi Golden Lake! ✨ The hotel is beautiful and unique, with luxurious details that made the experience feel special. My sister have stayed here few times before and she loves it every tim, so I had no second thoughts booking our stay here. The rooms were very comfortable and clean, and the staff were warm, helpful, and professional throughout our stay. Overall...

Good location and easy access to grab very good coffee houses nearby

The room was clean and tidy. However, the facilities are a bit old-fashioned compared to what you'd find domestically.

Great place to just enjoy the beach and hotel facilities! We were lucky to be there (end Nov) when there was hardly anyone else around so we literally had the whole place to ourselves. The only downside is the daily buffet serves pretty much the same food so after a few meals it gets boring. To get out of the island, you will need to take a ferry but luckily some food options are available on the mainland...

Located on its own island truly gives it a full resort feel. It's a short boat ride across and the boat itself comes on a schedule and is always on time. Service I received was excellent, from handling your baggage, to room service, the staff are very attentive. The Italian restaurant was my family's favorite, every dish was expertly prepared and pizzas are made with an actual pizza oven.

Location: On an island, which was completely pointless and inconvenient. Service: Terrible. 1. Couldn't open the room door. 2. A staff member came, didn't say a single word. 3. The next morning, someone swiped their card and entered the room. They offered a free drink and a 30-minute late check-out, which showed absolutely no sincerity.

I had a truly enjoyable day at this island hotel. The resort atmosphere makes it a perfect escape, and the experience felt both relaxing and refreshing. One highlight was the breakfast, delicious, well-prepared, and a great way to start the day. Combined with the overall service and setting, it felt like excellent value for money. This stay offered not only comfort but also a memorable resort...

Nice place on an island. You are staying in a castle. the portion of food for room service is large in size & 2 person can share it… ferry service though and from the island is half hourly per trip and it runs 24 hours…

The stay was very pleasant and comfortable. We stayed on a high floor with a stunning panoramic view of the city. The scenery was luxurious and truly impressive.

First time staying here and I was a bit disappointed. The front desk is on the 38th floor, and the ground floor lobby felt quite deserted. There seemed to be very few staff members on the other floors as well. The hotel's facilities and decor are also no longer new. On top of that, my request for a slightly late check-out, due to my itinerary, was denied.

Clean hotel and good service Hotel breakfast is amazing, lots of choices and I specially like that they serve bibimbap.

Nice location. A mall & supermarket is just right next door. Nice restaurants options around. Room is spacious and clean. Fast check in and check out process

The hotel was clean and the breakfast was great. Having two supermarkets nearby on the ground floor was very convenient. The views were fantastic, and while the room wasn't huge, it had high ceilings. You do need to transfer lifts to get to the rooms. It takes about a ten-minute taxi ride to get to the old town.

Good Location, Reasonable Price, Nearby Shopping mall, Unique View to dine in or rooftop

The rooms are built right on West Lake, truly a picturesque setting! Even though it's an older hotel, the room design is thoughtful and human-centered, and everything is spotlessly clean. The overall service is attentive and thoughtful. Huygens at the breakfast buffet has a pure and gentle smile that brightens your day like spring sunshine. This hotel offers incredible value for money!

Furniture and fittings are a little worn, but overall stay was pleasant. Quiet and clean. Would recommend to friends and family.

The soundproofing is completely lacking. I can hear people talking outside the room, pulling luggage, cleaning, and people chatting and playing near the thay ho. Perhaps because of the building's structural characteristics, the sounds echo so loudly that it feels like I'm right next to you. I stayed for three days, but my head hurt so much that I couldn't rest comfortably. I wouldn't recommend this...

Love the vibes here, the staffs are very friendly and accommodate.

This hotel is a bit old, and the room was a little damp with average lighting. However, it's right by West Lake, in a very quiet area. You step out of the lobby directly onto the lakefront, and the lake view is absolutely beautiful. The breakfast was quite rich, offering Chinese, Western, Indian, and local Vietnamese options. The service attitude was also decent.

The room was a bit old, but the environment was still quite good.

I had a very satisfying stay this time. The hotel is near Hoan Kiem Lake's Old Quarter, which is very lively at night. The French architectural style is distinctive, luxurious, and elegant. The service was particularly outstanding; the staff were warm, professional, and communicated well in English. They were also proactive in assisting with practical needs like calling a taxi, which really enhanced...

The Sofitel Legend Metropole left me with the best impression of Hanoi. If I had one must-do during my trip to Vietnam, the Sofitel Legend would definitely be it! If I could only choose one hotel in Hanoi, I would vote for it without hesitation ✨ 🏛️ Location | Living in the Heart of History It's located right in the absolute city center of Hanoi, with the Opera House just outside. Hoan Kiem Lake...

I booked what I assume was the smallest double room, and it was indeed a bit cramped. There was only one sink, no bathtub, and the showerhead was awkwardly positioned. The breakfast selection was decent, and some of the homemade items were quite tasty. On the first morning, I asked for milk with my Vietnamese coffee and Earl Grey tea, but they arrived without it, so I had to ask the server to bring...

This hotel boasts a pure French style, incredibly elegant and refined. The Capella is right across the road, and I highly recommend dining at either the Sofitel or the Capella, as Hanoi's food scene beyond a few street snacks isn't particularly impressive. The hotel rooms are very comfortable, and the staff are all incredibly warm and helpful, readily assisting with reservations and taxis. It's also...

Had a good experience, and the location is very convenient.

I brought my parents to Vietnam for Chinese New Year, and this hotel's location was excellent. It was a 10-minute walk to Hoan Kiem Lake, less than 900 meters away. St. Joseph's Cathedral was a 15-minute walk, about 1.1 kilometers. The Hanoi Opera House was just over 300 meters away, and it's also a stop for the double-decker sightseeing bus. The History Museum was about 700-800 meters away. On top...

Spacious room with clean sleek design. I personally live their bathroom. Bed was comfy and shower was nice and strong. They have a gym on the roof top which is 24/7 and another bigger ones sharing with the residence at the lower floor.

The environment and breakfast are always good, it's just not located in the city center.

Facilities: The hotel facilities are well-maintained. Cleanliness: The room was clean and tidy. Environment: The room was spacious, suitable for business travelers. Service: The staff were very enthusiastic and helpful. The hotel breakfast was excellent, with fresh coconuts, takeaway coffee, delicious bread, and tasty pho. I was very satisfied! 👍

The hotel is a little old and a bit out of the way in Hanoi's new town, but the service is excellent. The front desk even has staff who speak Chinese. The hotel's restaurant is good, the food is delicious, especially the breakfast – it's a must-try!

This hotel's location is a bit like Shenyang's Xita, but it's next to the new municipal government building (a Korean-dominated area, quite far from the main attractions, about a 35-40 minute taxi ride to the core area of Hoan Kiem Lake). Most guests here are Korean. The only person I met at the hotel who could speak a bit of Chinese was the Korean front desk staff during check-out. There aren't many...

Before heading to Hanoi, I spent a lot of time debating which hotel to book. Then I stumbled upon this InterContinental, which is apparently the tallest in the city, and the price was within my budget, so I booked it for three nights. To my surprise, the breakfast was excellent, the room was very spacious, and the service was good too. Everyone really enjoyed their stay!

The hotel was very comfortable and welcoming. The staff were kind and attentive, and any issues were handled quickly and professionally. Overall, it was a very pleasant and relaxing stay.

I stayed at the Sheraton Hanoi Hotel for a 2-day, 1-night business trip, and overall it was a very pleasant experience. The hotel’s location is excellent — close to major business districts and easily accessible from the airport, which made commuting straightforward and stress-free. Check-in was smooth and efficient, and the staff were courteous and professional, offering helpful recommendations for...

Staffs are well trained Would be better if they have shuttle bus to town center or lottery mall

Great experience to stay in the hotel, near the lake, beautiful in the evening!

good location and staff is nice.

Sheraton as always their best standard. Best stay~

Giant room, equipped as an apartment. Great facilities! Staff not very good at English though, and there's not much around the location

Booked for 4 people but only 2 were booked by the hotel. Thanks to trip for sorting this out. Lost couple of hours in this process. For sure this is not a 5* hotel. Average breakfast.  Room was big and clean. Water from the tap aren’t clean.

Novotel Hanoi is truly outstanding. The room is spacious, the food is abundant and delicious, and the staff are extremely friendly and very helpful. Unfortunately, the room lighting is not bright enough at night, so it’s not very comfortable for working, but it’s perfect for a vacation.

Good but can be better, the gap between bed and side small bed cabinet is not clean, many dust inside, discovered this when i have something fall in it. Please improve the pillow. Other than this everything is good.

Hotel considers to be a five star hotel but lacks many basic amenities. Further we booked our room for 2 adults and 2 kids and they were bot able to provide extra blanket and pillow. We had to sleep 1st night with a robe and extra towels. They promised to provide for night two but didnt provide anything until I got angry at them. After that they still gave a blanket and still no pillow. These are basic...

The hotel is beautiful, the lobby is stunning. Our room has amazing view, it is clean and stylish. A minor imperfection is there’s no self-laundry service for the staying guest.

The hotel boasts an excellent location with stunning views of West Lake. The room layout is quite French-inspired, and both the bed and pillows are incredibly soft, with pleasant-feeling sheets and duvet covers. However, the soundproofing isn't great. I could hear noises from the hallway, and I even heard the Apple alarm from the room next door at 8 AM. The guest next door might not have woken up,...

Not bad. The hotel is a bit old but well-maintained. The location is excellent, right by West Lake and close to all the attractions. Just a couple of elevators had a strange smell, and the shower area tended to get watery.

Great location with easy access via walking or grab to old quarter, west lake, government area, and botanical gardens. Staff was relatively friendly. Upon check in, we were told they wouldn’t honor our American Express fine hotels perk, which was a loss of $100…a bit annoying. Room was very dated…stains on the carpet, AC that didn’t work, and black mold in the showers. Breakfast was delicious, although...

Service was excellent. Hotel location was good with easy access to Old Quarter and the Lotte Mall via Grab. Pan pacific hotel reservations team was very accommodating to our requests for early checkin and even gave us a surprise wedding anniversary cake. Room view was excellent with direct view of the lake. Thank you so much.

What a magnificent breakfast was had this morning at the level 17 club lounge, pan pacific hotel Hanoi. This was without doubt / arguably?? The best breakfast I have ever had, anywhere in the world!! You can order fresh made specialties! And or choose from the buffet, What made the buffet special was the way all food was presented, displayed and stored to remain fresh, light and delicious. Extremely...

Overall a very good experience. We were a group of 6 and had booked 3 rooms. The rooms are very spacious and nice with some of them with the lake view. The service staff is very friendly and courteous. They have a nice coffee shop in the lobby and we also experienced the Ming restaurant for dinner and the Summit for the evening drinks. The Summit is on the rooftop with nice views of the city and a...

French colonial design hotel very beautiful done up. Easy to walk to Sun plaza

The rooms are beautiful and grand, and the heated pool is a big plus!

Hotel de la Coupole is the best hotel I have ever stayed at and I’ve been to 20 countries, some multiple times. It was absolutely stunning. The service was outstanding. I was able to travel to Fansipan Peak from the hotel building. Hotel de la Coupole is the only hotel I have ever relaxed in. Normally I go go go and the hotel is just a bed in a room. I relaxed in the lobby for four hours waiting...

A top-notch 5-star hotel in the city center with attentive service and spacious, comfortable rooms. The higher floors offer mountain views. The breakfast selection is incredibly diverse, and the pool is fantastic. A must-stay hotel when visiting Sapa.

Amazing view million % warm welcome All staff professional , service mind and helpful High Recommend 🫰🏻

Very artsy hotel with art deco(?) details and style. Surprisingly, this hotel was built not so long ago. The decor had me fooled. haha. Room was pretty small, my room type had inward facing balcony with glass sliding doors. Pretty annoying as guests walking the elevator corridor could see into your rooms. Welcome drink was a hot choco! Breakfast hall was huge and pretty, with varied options. Tasted...

Great service and super convenient location! Everything you need for food, drinks, and entertainment is right around the corner. My only tiny complaint is that the room rate is a bit pricey :), hoping the hotel can offer a discount. I'd definitely consider staying here again next time, haha.

There are so many hotels downtown, it took me a while to choose. The hotel's location is excellent, very close to Hoan Kiem Lake, just a block away. The staff are super nice! The rooftop pool is a bit small, but the view is amazing, you can see the whole Hoan Kiem Lake. Breakfast was fantastic, very exquisite, everything you could possibly want. My favorite was the Avocado smoothie. The only downside...

I’m super picky and I live at hotels, so I have a strong baseline. The Oriental Jade Hotel is remarkably comfortable, calm and easy to enjoy. I’ve already scheduled my return. Downsides are weak breakfast and you can hear everything through the doors. Upsides are location outside the packed old city and comfy quiet rooms.

Fantastic location.  Wonderful staff.  Book Sapphire level or higher; it is well worth the minimal added cost.

This is THE benchmark for best service in a hotel. And not just for Hanoi, but for the world. Highly recommendable, you will not regret it! The location is excellent also, lots of restaurants and places to visit within walking distance of the hotel.

We upgraded from our original room to a connecting family room. The hotel boasts a great location, right next to a church and a lake, with various shops nearby. It's also conveniently close if you're looking to buy luxury goods. If you're staying in Hanoi, this is an excellent choice. The hotel staff's service attitude is very good. Special shoutout to Eileen at the front desk! We enjoyed the Vietnamese...

We had a wonderful stay at Pao’s Sapa. The hotel has excellent facilities, and the staff are very friendly, welcoming, and always ready to help. Although our booking did not include free breakfast, we decided to purchase it separately, and it was definitely the best decision. The breakfast buffet was delicious with a wide variety of choices. The hotel also offers great amenities such as a gym and...

Great premium hotel, friendly service. Big rooms and comfy bed

This hotel have the great view to Moana but another site is facing the cemetery. Swimming pool was horrible, due to the temperature the water was fall from the ceiling, really not comfortable. Overall is okay.

Not bad overall, but the pool water wasn't warm enough. It was a bit chilly swimming here in winter.

Amazing stay! Staff were very helpful, polite and nice! Although the valley view room is disturbed by some construction, but im fine with it. Will choose this place again for future visit!

When we arrived hotel around morning 8:30, there is no room for us to early check in. But there is a very nice and clear shower room located at the swimming pool. Hotel location not near to town side, but we love the hotel location. Room is big and the near to Moana attraction, Breakfast is nice as well.