57 Hotel in Sydney

We originally had a very good experience at this hotel and were hoping to return in the future. However, the morning we checked out left us extremely upset.

We had an urgent matter at the bank and could not check out by 10:00 a.m. At 10:30, we received a notice from the hotel asking us to check out immediately, otherwise a late charge would apply if we stayed until 1:00 p.m. I replied right away, explaining that we were handling something important and hoped to return by 12:00 noon. Suddenly, we were told that even between 11:00–12:00 there would be a late charge.

We rushed back immediately, but the front desk staff gave us unfriendly looks and treated us poorly. We expressed that we did not understand why the late charge policy was not clearly explained from the beginning, and then prepared to return to our room to collect our luggage. Even at that point, the ********* male employee continued to show a hostile attitude. All the staff at the front desk kept pressuring us to pack up and leave, and none of them showed any courtesy.

We acknowledge that we were late, but the staff kept repeating the checkout policy without any kindness or flexibility. After staying three nights, we expected at least a little goodwill. Instead, another of the front desk staff, male employee, even threatened to call the police. We did not use violence—we were only arguing about their poor attitude. Calling the police to solve or arrest us for complaining your poor service? Is this really your standard of hospitality? It is so ridiculous.

When we voiced our dissatisfaction and anger at the attitude of the two male staff members, one female colleague suddenly laughed. At such a moment, should she really be laughing while looking at us? What we felt was not friendliness, but ridicule. If this is your usual standard of service and way of handling incidents, we truly feel helpless and disappointed.

Possibly your management does not care about the service standards at all, which is why such unprofessional staff are employed. This incident seriously affected our mood and disrupted the rest of our trip. It is truly incomprehensible and unacceptable.

horrible,horrible bathroom layout, no privacy at all, no door, no partition, you can easy to see your mate poopooing, or naked showering. the water pour out easily to the toilet onc3 you shower.. i never experience such poor hotel booked thru. Trip.Com

Hygiene: The lobby is great, but the room is really just average – incredibly tiny, but that's Sydney for you. The location is excellent, with lots of brunch cafes and bars nearby. The service is very good, and they have Chinese-speaking staff.