Hotel Edelweiss in Borovets

Review Overall: - English is an enigma for the staff at Edelweiss Hotel, other than the manager and Nicola from the restaurant (very polite and friendly guy) NO ONE knows any english, so it’s very hard to understand anyone or be understood, not to mention having a conversation. From my knowledge, in order to be accredited as a 3star hotel, more than 50% of staff has to speak english. This is not the case at Edelweiss Hotel - They were constantly threatning to call the police when you’re in an argument with them, instead of trying to solve the issue, they just turn around and leave - On check in: no actual useful information given regarding the hotel’s wanna be services that they have available such as the pool table, the shuttle (pick up/drop off points and timetable) or the sauna. The only thing they said was: “this no possible”. We encountered issues with the luggage room and with the shuttle to the gondola, which although suposedly available, upon our arrival, it was NOT. In the end the receptionist called 2 taxis which we had to pay… on our way back, we had issues finding the shuttle bus as we were not provided with the right logistic information. When we called the reception to ask for help, instead of trying to guide us, they hang up the phone, didn’t pick it up when we rang again, did not explain properly where the meeting point was and have been ignoring us saying that the driver is there and then contradicting themselves saying that the driver should come in 5, 10 and then 15 minutes. We ended up waiting for 1 hour. - On check out: they started shouting at us when we were leaving our suitcases at the cars, thinking we would just be leaving without paying the additional things (water, pool table) we had during our stay. I mean, really?!?. Also, they told us other guests complained about us, however this is a lie for 2 reasons: 1. The hotel staff doesn’t understand English so it would have been impossible for them to understand the guests and 2. The majority of the guests were romanian, and they actually cheered us when we were arguing with the hotel staff, saying they’ve also been treated poorly and they were happy someone was actually taking attitude. Rooms: - There are water pipes in the rooms that have a constant noise, it was very loud and uncomfortable to have a non-stop noise right next to your bed, in your head and ear at all times - Very old fashioned furniture, dirty shower cabin curtains - Thin walls, you can hear everyone everywhere around you - In the bathrooms, there is EITHER cold or hot water, there’s no in between, and the hot water is white for some reason. Moreover, the smell in the bathrooms is gross and makes you sick and the light is flickering and almost explodes everytime one turns on the bathroom light - Very poor room service: they have no hospitality knowledge or skills, they do not change the towels, they just fold them which is neither hygienic nor proper. They knock maniacally on the doors when they come s