Hotel Elbrus SPA & Wellness in Velingrad

I recommend Hotel Elbrus Spa !

Everything is was perfect! The staff here is the nicest hotel staff I've ever seen.The fitness is a little dirty but if you are here to relax it's great. It may not be the cleanest and cleanest hotel but it's awesome! Big thumbs up for me👌👌👌.

Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages.
Really recommended hotel and staff

The hotel is 3* and is in a convenient location. The people at the reception and in the restaurant are very kind and helpful. I cannot comment on the rooms and apartments in the "old" part. We were accommodated in the "new" part. The apartment was large, bright and warm. But, cleaning was practically completely absent. On the second day, the ashtray on the terrace was cleaned and that was it for three days. There were only two towels given that the booking was for three adults. The reception was very quick to respond and the towel was available in just a few minutes. This "new" part has a "warm" connection with the yard. But it's definitely colder in there than outside. That concludes all the negatives. As I mentioned above. Friendly and helpful staff at reception, spa and restaurant. The food was delicious and varied. Spa and pools are warm and we liked them. What would we recommend looking at? The sunbeds at the pool are very crowded and the worst thing is that there is no room to pass. There is a danger of someone falling into the pool. The tiles in the pools should be inspected and repaired. The directions did not help us much to find the apartment, and subsequently the direction arrows to the old part. Parking spaces in front of the hotel are practically nil, but the availability of an ground part under the new building is an excellent idea. We would visit the hotel again but we would like to stay in the old part and park in the ground parking under the new part.

The service in the restaurant could be better, but overall not that bad.
The hotel has aqua park for the kids and pools and spa area perfect for adults.
Scenic view and great for chilling.

The spa there was one of the best, the main lady was very skilled and polite. We really liked the interior (Stargate themed, for the fans 😉), we spent two days doing procedures and using the facilities. Lots of nice and different saunas, pools and relax rooms. For the spa experience we give full 5 stars. The hotel in general was ok, food was tasty but would have liked more plant based options (being vegans we didnt struggle as much as we thought we would but it could be much better). The rooms were clean and quiet. Staff was very friendly and helpful (the exception of one of the reception lady, too rude). Overall experience was very nice and we are happy with our stay. Would go there again.

Perfect place to relax. Not too expensive and surprisingly quiet even with kids around. Nice view and clean water at the pools. You will definitely get served well at the bar and the restaurant. Very nice and sweet people. Mostly old couples and people who go there for the healing water. Easy to park and not too far from the center as well. Call before visiting to check if you are booked for the hotel or any of the near buildings. Some people complain about that.. Aquapark is nice but not always open.To sum up you can have a great time, but there are still some details to be sorted out.