Imperial Palace Hotel & Spa in Sunny Beach
✅ Several guests highlight the hotel's spacious and comfortable rooms with great sea views ✅ Multiple reviews mention friendly and helpful staff at reception and other areas ✅ The location right on the beach and access to various bars and restaurants is appreciated ✅ Some guests enjoyed the buffet variety and traditional Bulgarian food options ✅ Family-friendly facilities like the kids' club and children’s pool receive positive mentions ❌ Numerous reviews report poor cleanliness in rooms and public areas, including stained linens and bathrooms ❌ Food quality and variety are frequently criticized as repetitive, low-quality, and sometimes unsafe ❌ Staff behavior has been described by several guests as rude, unhelpful, or indifferent ❌ Complaints about overcrowding in restaurants and long waits at pool bars are common ❌ Guests noted issues with noise, including loud music by the pool and beach parties disturbing sleep ❌ Problems with slow or paid Wi-Fi access in rooms and lack of clear hotel signage were mentioned ❌ Some guests experienced theft or poor handling of lost property by hotel management
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Description
Imperial Palace Hotel & Spa is a large five-star property built and renovated in 2013, featuring 545 rooms across a single 9-floor building. It is located directly on the public sandy beach of Sunny Beach, just 50 meters from the shore, offering both standard and superior rooms with various views, including sea and garden. The hotel provides a range of facilities such as four bars, two large restaurants, an a la carte Italian restaurant, and both indoor and outdoor pools. Families will find dedicated amenities including a kids’ club for ages 4 to 12, a children’s pool, and a buffet. Wellness services such as a spa center, sauna, hammam, and massages are available for an additional fee. Free Wi-Fi is offered in the lobby and restaurant areas, while paid internet is available in rooms. Despite its extensive amenities and beachfront location, guest reviews are mixed with praise for the location and size of rooms but frequent complaints about cleanliness, food quality, and staff service.
Location
Imperial Palace Hotel & Spa is situated in the Sunny Beach resort complex, 3 km from the resort center and 48 km from Bourgas Airport (BOJ). The hotel is positioned on the first line, just 50 meters from a public sandy beach, though beach umbrellas and sun loungers there require a fee. Nearby dining options include Restaurant Emona, 219 m away, and WOK Chinese Restaurant, 269 m away, both rated 8/10. The Dune Hotel Private Beach is 1,390 meters from the property, providing an alternative beach experience. The hotel's location offers easy access to water sports, volleyball on the beach, and other outdoor activities, with the town center reachable within a short drive or taxi ride.
Tips
- Book a room with a sea view to avoid overlooking neighboring balconies and get better natural light.
- Arrive early to secure pool loungers as they are limited and free only around the pool, while beach loungers require a fee.
- Bring some basic toiletries and power adapters to compensate for limited room amenities and slow or paid Wi-Fi in rooms.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of €153.39 (approx. US$180.62) is charged. This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Non-smoking rooms
- Family room
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- German
- Russian
- English
- Multi-language staff
- Tour assistance
- Billiards
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Beach facilities
- Seasonal indoor swimming pool
- Seasonal outdoor swimming pool
- Private beach
- Pool facilities
- Next to the beach
- Event facilities
- Fax and copy machine
- Conference Hall
- Table Tennis
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Pets allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 1390 m. It takes 21 minute To the beach!
The distance to the sea is 60 meters
Street view
Video: 🇧🇬 Imperial Palace Hotel & Spa 4 ⭐️ Bulgaria, Sunny Beach. Victoria Palace, Imperial Palace
Map
Reviews
Very welcoming and helpful staff. Cant wait to go back next year. Would definitely recommend this hotel.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Imperial Palace Hotel & Spa
Is the Imperial Palace Hotel & Spa suitable for families with children?
Yes, the hotel offers a kids' club for children aged 4 to 12, a children's pool, and a children's buffet. Cribs are available on request free of charge.
Are pets allowed at the hotel?
Pets are not allowed at the hotel, but service animals are permitted.
What types of rooms are available at Imperial Palace Hotel & Spa?
Room types include Standard Double room; Standard Double room with balcony; Standard Double room with balcony and with sea view; Standard Double room with balcony and with view; Superior Double room; Superior Double room with balcony and with garden view; Superior Double room with balcony and with sea view; Double Studio; and Double Studio with sea view.
Is Wi-Fi included in the room rate?
Free Wi-Fi is available in the hotel lobby and restaurant areas, but internet in rooms is available for an additional fee.
How far is the nearest airport from the hotel?
Bourgas Airport (BOJ) is approximately 48 km from Imperial Palace Hotel & Spa.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 202 USD The best time to book is May 27, with rates starting from 117 USD