4 star hotels in Hangzhou

Booked two rooms, and both stays were very satisfying! We promptly extended our stay for another night. The rooms were very clean, and the staff were all incredibly friendly. They patiently answered all our questions about fun places to visit nearby. Thumbs up, thumbs up, thumbs up, thumbs up!!!!

I booked this hotel for our family vacation. It's been open for a while, but the decor is still quite nice, and the rooms are clean and tidy. The location is great, northeast of West Lake, and it's only a 6-7 minute walk to the lake. The front desk staff were warm and professional. They even let us use a stroller for our child for free, which was a huge help for sightseeing. The restaurant is on...

Stayed for a few days and was generally satisfied with the room. The hotel's location is excellent, making it very convenient to visit West Lake, and there's a direct bus to Lingyin Temple. If you're bored, you can browse the nearby mall. There are plenty of dining options in the area, perfect for both eating and sightseeing. I was very pleased with the service from the front desk, housekeeping, and...

The hotel room was upgraded, well-equipped, and very tidy. It was spacious and bright with a sofa. The laundry room was excellent and had everything we needed. The hotel has parking, which is paid, but this is completely understandable given its prime location near West Lake. The front desk staff were very welcoming and empathetic, which I really appreciated. Overall, it provided the standard service...

I stayed at this hotel for a few days, and overall it was pretty good. The location is excellent, with plenty of restaurants, malls, and entertainment options nearby. The hotel is an older property, but it's well-equipped and has all the facilities you need. The service was great, and the breakfast was delicious with a wide variety of options, including fried buns, dough sticks, pastries, and more...

Traveling with my parents during the off-peak season, we booked a family suite for three. Since we arrived early and our reserved room type wasn't available, the staff upgraded us to the only Presidential Suite in the entire hotel! This really added a wonderful surprise to our trip and was a truly rare experience. **Amenities:** The suite had three bathrooms, independent bedrooms with security locks...

Hangzhou was a bit chilly with the rain, but the hotel's service was incredibly warm. The room was spacious, and breakfast was excellent. The front desk staff, especially the lady, was super nice. I was in a rush checking out and forgot to ask for an invoice. I called them up later that evening, and they sorted it out quickly.

Wet good hotel amenities wise it’s one of the best breakfast options we’re fantastic only problem for international travellers is the language which they need to work on otherwise it’s a fantastic hotel

This was my first time staying at this hotel. The ambiance was great, and the front desk staff were very helpful. I even received a complimentary room upgrade. The breakfast spread offered a good variety of options. Overall, my stay was very pleasant.

We were upgraded to the top floor, and our room featured large windows with fantastic distant views of West Lake and stunning city lights at night. Both the breakfast and dinner buffets offered an extensive and delicious selection of dishes. The dinner buffet, in particular, was outstanding and provided excellent value for money. The hotel's location is also ideal for families, being very close to...

The location is superb, with all necessary amenities nearby. As an established hotel in Hangzhou, its facilities are noticeably dated compared to newer hotels. However, it truly shines in terms of its environment and cleanliness, maintaining the quality one would expect from a star-rated hotel.

See pictures for room amenities. Children over 110cm are charged 38 RMB for breakfast. My room key card didn't work, so I had to go back downstairs to the front desk to get it reactivated before I could get into my room. The front desk service was so poor, it wasn't even as good as the street vendor selling vegetables right outside. I actually ended up buying some vegetables from them instead! 😂

The service was excellent, and the breakfast offered a great variety. The common areas were well-maintained and offered a good level of privacy.

The hotel's amenities and location are good, but the cleanliness could be better. The service is just okay, not as good as Orange Hotels. Breakfast is very average, skip it if you want. Its main advantage is the great location, perfect for boat tours.

Two days before our stay, customer service called to ask if we had any special requests. I mentioned we had two children and no special requests. We checked in around 9 PM on May 1st. Seeing that we had two kids, the hotel staff assigned us room 734. Please, for your own good, avoid rooms near the elevator! The noise from its operation is incredibly loud. My child said it was like sleeping next to...

Stayed for a few days with the kids and the environment was lovely. The beach is right downstairs, and there are cute cats in the lobby. Breakfast was also good, especially the desserts – they were delicious! They even thoughtfully provided cream, and the fruit Danish pastries were absolutely amazing! Smearing a little cream on them made them incredibly fragrant. Even though I'm on a diet, I couldn...

The hotel is right in front of a lake and a beach, which is a fantastic setting. Great for kids to play in the sand! The hotel itself is quite new, and I was really happy with the facilities and bedding. The complimentary room upgrade offered a superb view.

This was the most satisfying Hilton stay I've had. The service was excellent, and the Canopy by Hilton style was very relaxed. The room was well-maintained, and the surrounding area was quite nice. The breakfast could be improved a bit.

Good location next to the hospital. Breakfast not great. Room was clean and comfortable.

My stay at the hotel was truly enjoyable. The atmosphere was welcoming, and I was particularly impressed by the friendliness of the staff. The staff members were exceptionally friendly and attentive, making me feel right at home from the moment I arrived. The food options available were excellent, offering a diverse range of choices that catered to various tastes and preference I found my room to be...

An old star hotel with clean and tidy rooms and a high cost-effectiveness. It is separated from Zhejiang Second Hospital by a wall and is a 2-minute walk away. The surrounding environment is good, the transportation is convenient, the breakfast is nutritious, and the dining environment is good.

This is an old star hotel. The sanitation, environment and service are excellent. The room is spacious. Although it is on the roadside, it is very quiet. Children are not disturbed when doing homework. The bedding and toiletries are all of star standards. I am very satisfied.

The room is spacious, the location is excellent, the facilities are complete, and the service is excellent. Unfortunately, the price soared during the May Day holiday, and the online channel was closed, making it impossible to handle the extension procedures online.

I went to the underground parking lot to pick up my car at around 7:40 this morning. Since my car was on the upper level of the parking rack, I could only find the parking lot staff. After searching and calling for a long time, I finally found the staff. The underground parking lot staff was really not diligent. But when I checked in at around 8 am yesterday, a male staff member in his 40s at the front...

This hotel offers great value for money. It's super close, right across from Hangzhou Station, and just a short walk across the street to the subway. Although it's an older building that's been renovated, the rooms are genuinely spacious. I especially loved the long, practical desk. The hygiene was good, and the cleaning staff were very friendly. Breakfast options were limited, but enough to fill you...

The facilities aren't anything to write home about, but it's good value for money. First off, the transportation is incredibly convenient – Hangzhou Station, Metro Line 1, and Line 5 are right outside the door. The service attitude is also good; they even proactively notified me when the room price was higher on the platform where I booked. The only real downside is that the hardware facilities are...

Great location, but the facilities are a bit old. The AC in the room was quite noisy, and honestly, they really need to step up their linen hygiene.

Good location as it is very close to railway station and metro station. Short ride to West Lake, making travelling easy. The counter staff on night duty on 30-31 May, Mr xx炜 was very helpful with our enquiries and giving directions. He also helped us order food through his handphone app as we didn’t have a local number on weixin and it was middle of the night when we checked in. A very friendly hotel...

The room was fantastic, and the bed was incredibly comfortable! It was also very clean, including the bathroom and shower. Parking was convenient, and the location was great! I'll definitely stay here again.

The room was excellent, spacious, and comfortable. The large counter along the wall was wide and long, making it very convenient to use. Breakfast was plentiful, and the service was great. I've stayed in countless hotels, but this is the first time I've seen an airport-sized luggage cart available in the lobby – how convenient! Everything is clearly designed with guests in mind. In particular, the...

No swimming pool. There's a KTV nearby, which sets the vibe I guess. The room itself was okay.

The hotel is beautiful. The lobby has a great vibe at night with a singer performing, and there are plenty of places to sit and relax. The front desk staff were also very welcoming and thoughtful, providing excellent service. I would definitely choose to stay here again if I'm in the area.

I really like the beds at Hyatt Centric, two 1.5-meter ones, very family-friendly. So, if the location is suitable for business or leisure trips, I'd prioritize staying here. The hotel's location is great; it's about a 15 to 20-minute walk to West Lake, and there are plenty of convenient dining and takeout options nearby. We didn't use the travel photography service, but the hotel provided a complimentary...

My kid absolutely loved the theme! My little one walked in and was like, "Wow, so many little cars!" Haha. If you're bringing kids to Hangzhou, I totally recommend this place. Plus, it's super close to West Lake and Intime department store, and the service is excellent.

They thoughtfully upgraded us to a twin room, which was much more spacious. Both the kids and adults were delighted. The decor is very stylish and modern. It's super close to Intime, making dining and shopping really convenient, and it's only a 10-minute walk to West Lake. The travel photography was a bit of a letdown. You can see Chenghuang Temple and Leifeng Pagoda right from the window. Overall...

Great location, right in the West Lake scenic area. It's an 8-minute walk to West Lake and you can also explore Intime in77 nearby. Vivian provided excellent and proactive service; I'll definitely look for her again next time.

1. Great location! It's within walking distance to the West Lake Musical Fountain, and you can walk or bike to Southern Song Imperial Street. There are also bus stops right outside, and the Longxiangqiao subway station is a short walk away. Bus route 7 goes directly to Lingyin Temple Scenic Area. Plus, the Intime commercial district is nearby, making dining and shopping incredibly convenient. 2. Excellent...

The bathroom door creaked, especially noticeable at night! The bathroom ceiling and walls were old and damaged. The phones in the room and by the elevators were all for show; I only found out they were broken when I tried to use them. I had to call the hotel through the number in my Ctrip order! Yesterday, it was 30°C, and we returned to the hotel with our baby. We poured some water from the thermos...

Not far from West Lake, it's about a 7-8 minute walk from Longxiangqiao subway station. I couldn't seem to find the hotel sign though, or perhaps it just wasn't very prominent? It looked like I'd found the entrance, luckily I didn't go the wrong way. The room, while an older renovation, wasn't too dated and was quite clean. I was worried about mosquitoes, but didn't find any, which was a pleasant surprise...

Our stay at Huachen International Hotel was somewhat disappointing overall. The hotel definitely looks much newer and more modern in the pictures, but in reality, the property feels rather dated. One inconvenience was that cars are unable to enter directly to the main lobby, so we had to alight by the roadside and drag our luggage in ourselves. The same issue came up whenever we booked a Didi, as...

This hotel boasts an excellent location right by West Lake. It's just a few minutes' walk to Hubin Yintai and Longxiangqiao subway station, making it incredibly convenient for dining, shopping, and entertainment. The service was also wonderfully warm; the front desk staff were efficient and enthusiastic during check-in, and the housekeeping staff always greeted guests with a smile and a warm hello...

It's about a ten-minute walk to West Lake Scenic Area, and the subway station is also close by, making transportation very convenient. There are many shopping malls nearby, so dining is easy. The service attitude was excellent, though the facilities were a bit dated.

Very warm and helpful service team! Clean and cosy environment. Fantastic location to 西湖 and shopping areas. Great view from our hotel room and breakfast at Level 20. Totally enjoyed our stay and will definitely recommend to our friends n relatives!

Friendly hotel, very welcoming, made us feel right at home. Someone helped open the car door and carried our luggage. The service was warm, attentive, and patient, with high-quality staff. They upgraded us to a family suite, which was clean and tidy. The hotel is very close to West Lake and also near a subway station, which is super convenient. The breakfast is in a revolving restaurant, very unique...

Upon entering the lobby, I was warmly greeted by staff who promptly assisted with my luggage and guided me through the check-in process. Their professionalism and enthusiasm were, as always, top-notch. The room had a smart layout, was odor-free, and bright. The air conditioning was powerful, which was a real relief given how incredibly hot Hangzhou has been these past few days – it was so refreshing...

I've stayed at this hotel several times now. While the building and facilities are a bit dated, you can tell the management does their best to maintain everything. The staff service is truly top-notch, from the parking attendant at the entrance to the lobby staff and manager – everyone is incredibly friendly and always ready to help. This consistent kindness is why I keep coming back to Friendly Hotel...

This hotel probably used to be quite high-end, but the facilities are a bit dated now. However, for this area, the value for money is still unbeatable. There are many restaurants, each with its own character, and it's within walking distance to West Lake. I might choose to stay here again next time.

It’s a great & joyous experience staying @Friendship Hotel Hangzhou. Front counter lady, Mu Mu & her other colleague are helpful, courteous & friendly. Room is clean & has a great window view facing West Lake. Bed & pillows are comfortable & clean. Buffet Breakfast is yummy with a generous spread at the top revolving restaurant. It’s located is super near to the MTR making our trip very convenient...

Fantastic atmosfere, wonderful hospitality with all the facilities and super nice breakfast !!

The surroundings are beautiful, the hotel facilities are excellent, and the service is warm and attentive. I'll definitely be back! It's worth noting that if you're a union member, you get a 200 RMB voucher daily to spend at the restaurant, and the Chinese restaurant's food is quite delicious. A special thank you to Ms. Jennie Chen at the front desk who checked me in; her care during our three-day...

I came here in December to see the maple leaves, and now with the hotel being in the off-season, the prices are great, so I brought my family back again. Nine Creeks is practically deserted in winter, offering a rare tranquility. The hotel's service hasn't diminished due to the off-season; it's still warm and attentive. Honestly, it's much better than it was in its first few years. The hotel breakfast...

I didn't realize Beiwang Pavilion was also available through trade union benefits, which would have made it a bit cheaper, though with fewer inclusions than what's listed on Ctrip. The room was spacious, a little dated, but very clean and hygienic. The carpet had no strange odors, and the air conditioning was warm and quiet. Plus, there was a large balcony with great air circulation. The toilet wasn...

I can definitely feel an improvement in the hotel's service, and the facilities are getting an upgrade too. They now have a kids' playground and an animal park, making it perfect for family activities. Highly recommend staying here, thumbs up!

A beautiful hotel in green and peaceful surroundings. Professional and accommodating service. Buffet breakfast with many options. Clean swimming pool and indoor playroom for kids. Outdoor playground in beautiful nature. Spacious room with amazing balcony overlooking nature. Will surely come back!

This hotel is right next to Xiangji Temple, making it quite convenient to reach by subway or taxi. The back entrance leads directly to the Dadou Road Historical and Cultural District. The hotel itself is a converted old factory, giving it a strong historical vibe and making it great for photos. The overall cleanliness is very good. While the hotel grounds are open to the public, the guest room areas...

The 177th hotel we've visited with our little one. This hotel is a fantastic renovation of a national silk factory warehouse from 1951. You'll find silk art pieces and canal-themed elements everywhere, giving it a rich, intangible cultural heritage feel that perfectly blends historical charm with modern comfort. At night, the jellyfish-like lights in the lobby corridor add a dreamy touch. The hotel...

Located at No. 7 Lishui Road in Gongshu District, this hotel is conveniently situated next to Xiangji Temple, making it easy to get around and explore. The hotel itself is a remarkable conversion of 11 former national silk warehouse buildings. It beautifully preserves the architectural style of the ancient canal shipping and storage complex while integrating modern design elements, giving it a distinctive...

The rooms are very unique, and the hotel's location is excellent, right by the canal.

Fang Xuqi at reception was so warm and helpful and has amazing English skills and made checking in smooth and stress free. Everyone was so helpful and professional and made me feel welcomed. The room was spacious and well-decorated. The location is just next to the historic Grand Canal and just a five minute walk to the Xiangji Temple metro station. I would definitely recommend this hotel and will...

Very good location and easy connected to canal view . Good to enjoy fresh air in the morning around

A nice and quiet hotel that was under renovation when we visited. Even then the staff was very friendly and accommodating.

The room and amenities are a bit dated. But it’s very spacious and we enjoyed good service from the staff.

Repeated stay for business when working in our Hangzhou office since years. I am so grateful for the friendly staff who helped me to find and return to me a trouser which fell out of the window when I wanted to dry it, stupid me- front desk lady patiently went to the site and called for help to pick it from the fassade! - My colleague traveling with me was offered a free breakfast. - Hotel has changed...

Highly recommend for all types of travelers, reception has professional response and kindness.

I arrived late at night and once went to my room I found that the safe was was not available. O I informed the reception and they apologized for taking the safe out and they sent me to a grand two bed room suite instead which was extremely clean and spacious though I did not really needed it but it was a very good move from them they even offered me a free breakfast . Staff were generally very polite...

Great location: 10 min. walking distance to the mixc shopping center, or continue for 5 min. and you reach Raffles City shopping center, both centers with many stores, cafes, restaurants etc. 7 min. walking distance to the metro station… Clean and quite room, washing machine (I used it) in the room, a nice indoor swimming pool, a gym, nice staff everywhere (reception, cleaning/housekeeping, and restaurant...

Great location in a classic Hangzhou neighborhood. It's convenient for transportation and shopping, and the room is clean and tidy.

Overall, it was better than I expected, and the location is practically unbeatable. Although it's an older hotel, honestly, the facilities aren't too dated, and there wasn't any noticeable musty smell. **Pros:** The bathroom was a highlight—it's huge! You'd be lucky to get one with a window. The round bathtub was also a big plus. The shower area is spacious too, and the Grohe showerhead made for a...

The hotel's location is excellent, and it's very convenient for shopping, with a mall right downstairs. The facilities are a bit old. The price is reasonable, but the staff's service was mediocre; their communication felt a bit stiff.

Everything was great! This hotel is in a prime location within the central business district, making it super convenient to get around and find all sorts of food. It's truly the best value for money for business travelers, tourists, and families alike. I'll definitely be back soon.

Loved that the hotel is a few minutes walk to Wulin square station Can go to 西湖 westlake or many of the night markets by bus or train in a few stops Its a quieter place but still have convenience shop nearby. Room is spacious and staff are friendly too!

Right outside, you have access to the Grand Canal water bus ⛴️, perfect for visiting Gongchen Bridge and strolling along the river. Who can truly understand the beauty of Jiangnan in spring rain! Hangzhou Tower is centrally located, making it convenient for going out and daily life. I'll definitely be back!

This stay was fantastic! The soundproofing in the hotel is excellent, so the room was very quiet and I slept wonderfully. The hygiene was also impeccable, which made me feel very comfortable and at ease. The service was thoughtful and attentive, and overall it was a very pleasant and comfortable experience. We really enjoyed our stay, thank you!

The surroundings are great, and the hotel has excellent soundproofing, making it very quiet both inside and out. It's perfect for a good rest after a business trip. The hygiene is also top-notch; it's cleaned meticulously every day.

Arrived quite late, Trip.com called me beforehand to confirm my arrival. The front desk staff was very nice and upgraded me to an executive suite. This was my first time staying at an Atour Hotel; a friend really insisted I try it. I've always heard their mattresses and pillows are comfortable, and experiencing it firsthand was truly amazing. It was the best night's sleep I've had recently, I couldn...

Whenever I'm in Hangzhou for a business trip, I usually stay at this hotel. The decor is quite artistic and stylish, and the hygiene is always good. The breakfast is abundant and reliable. Among the several hotels around Binjiang, I still find Atour to be the most comfortable overall. I hope the room rates can stay a bit more stable and maintain their value for money. Kangxi provided excellent and...

Atour Hotels are generally on an upward trend. The staff are all vibrant and energetic, and the rooms and service are standardized, neat, and clean. This location in Hangzhou's eastern district is quite good, with excellent surrounding amenities, and it's convenient to get to West Lake by subway.

Very close to the subway station. The front desk staff were warm and attentive. The breakfast was delicious with a good variety, and the service time was longer than typical hotels, from 7 AM to 11 AM. I especially loved the hotel's floral arrangements and the many books available for reading. It's also near the Qiantang River. I genuinely recommend this place.

The staff were all very friendly and proactively offered simple directions for local routes, which was really heartwarming. The room size was sufficient for daily rest. Unfortunately, the soundproofing wasn't great; I could faintly hear noise from the neighboring room, so it wasn't completely quiet.

I think it's okay, maybe a bit far from the subway station, but honestly, sometimes I find it quite acceptable. The value for money is decent. It's still a place worth trying.

I was very satisfied with the bathroom; it had a three-way separation, which was very convenient. When I first entered the room, there was a strange smell, perhaps because it hadn't been ventilated. Overall, it was very good.

The front desk service was excellent. Parking is in a multi-story garage, and the metro station is about a ten-minute walk, which is very convenient. There are plenty of dining options nearby, and we even stumbled upon a great new restaurant that just opened.

The room was very clean, and the staff were all very friendly. The location is convenient with great transportation options nearby.

Normal routine. In complex good hotel. Breakfast okay. Rooms comfortable. Clean not bad. Too much smell bad smoke. Cigarettes everywhere. Without cigarettes, without not education from other guests should be a great hotel

Very comfortable environment and great service! Will be back again

Good location and fairly priced hotel. Staff was friendly and helpful. There were few issues in the room. But overall pleasant experience.

Good location and fairly priced hotel. Staff was friendly and helpful. There were few issues in the room. But overall pleasant experience.

The facilities are new, and the hygiene and environment are excellent. The service was thoughtful and I had a very satisfying stay. There's even a tea area in front of the lobby, and the breakfast was especially delicious. I'll definitely recommend it to my friends and will stay here again if I have the chance.

Located right on Fish Street, it's very convenient for dining out in the evenings, and there's a supermarket across the street. Although it's a lake-view room, the lake view is limited (see P1). Breakfast is quite crowded between 7 and 8 am, with many tour groups, so you'll need to find a spot yourself. It gets much better after 8:30 am. Takeout cannot be delivered to the room; you'll need to go downstairs...

This hotel has a great location. I stayed here on my first night in Qiandao Lake. It's right next to Fish Street, with plenty of restaurants and supermarkets. There are many other hotels nearby, and this one offers good value for money, although prices tend to go up during the summer. The room was quite spacious, with a balcony offering partial lake views. The room was very clean. The front desk service...

The hotel's location is superb, right near the Huanglong Sports Center, making transportation incredibly convenient. Downstairs, there's a McDonald's and various other restaurants and shops, so daily dining, shopping, and entertainment are all easily accessible. The front desk staff were warm, polite, and overall, their service was very attentive. However, my May Day stay was severely disappointing...

Nothing much in the area. Front desk service was good. Room was quite old,but kept reasonably clean.

Very satisfied. The room was clean and tidy, and the service was good too. The hotel's location is excellent, making it very convenient for getting around.

Traveling to and from the hotel was a breeze, first and foremost, because Atour's location is fantastic. It was super convenient for getting to the concert, and there were tons of great food options nearby. The room was spacious and well-laid out, and the service was incredibly warm and attentive. Breakfast was delicious, especially the braised bamboo shoots – highly recommend them!

In March 2026, my family and I traveled from abroad to Hangzhou to accompany our daughter as she began her studies at Zhejiang University’s Yuquan Campus. We stayed at your hotel. I would especially like to thank Zhiwei. She was patient and thoughtful throughout our stay. She helped us with our luggage, provided clear directions to the university, and kindly reminded us of many practical details regarding...

The front desk service was good, and the location is great. It was clean.

One part of the building of this hotel is under renovations so we were bit shocked to see the hard waste left outside and it is not as what we saw on the photos of the website when we booked

Nice hotel with a reasonable price tag. Helpful and friendly staff.

I stayed at the Jinma Hotel during a business trip to Hangzhou. It's right next to Hangzhou South Railway Station and Metro Line 5, which is very convenient. The front desk service was quick and efficient, and they patiently answered all my questions. The lobby was very grand, the rooms were clean and hygienic, and the breakfast was plentiful.

The hotel environment is great, and it's very close to Hangzhou South Railway Station and the subway station. The staff were all very welcoming. Ms. Deng Qiufeng, the assistant manager at the lobby, was very patient and helpful, answering all my questions with great care and providing detailed explanations. Although it's an established five-star hotel, the rooms were noticeably clean, the cleaning...

This time, I stayed at the Jinma Hotel. The location was excellent, right next to the South Railway Station subway station, with plenty of restaurants nearby, making it suitable for both business and leisure travel. The room was on a high floor with a wide view, and it was elegant, quiet, and very comfortable. The service was truly excellent and very welcoming! [Thumbs up]

The hotel boasts a prime location with convenient transportation; subway and bus stops are just minutes' walk away. The hotel service was also excellent; any needs I had during my stay were promptly addressed and met. Hai Xia in the lobby, in particular, always responsively met my requirements. I was very satisfied and will definitely choose this hotel again next time.

Overall the hotel was great and the stay was convenient

I had a very pleasant stay at Atour Hotel in Hangzhou. The hotel offers a perfect balance between comfort, modern design, and thoughtful service. The room was spacious, clean, and well-designed, with a cozy bed and good soundproofing, making it easy to rest after a long day. One of the highlights was the warm and professional service — staff were friendly, efficient, and always willing to help. The...

Facilities: Outdated Cleanliness: Poor, found hair on the sheets Environment: Average Service: Average

Facilities: Outdated Cleanliness: Poor, found hair on the sheets Environment: Average Service: Average

I had originally planned to take my friends to a jjimjilbang (Korean-style sauna), but to my surprise, it was so crowded on New Year's Eve that we had to queue to get in. We had no choice but to give up and booked a room last minute. It was a pleasant surprise – the front desk service was superb, breakfast was abundant, and they even gave out small gifts to the two children at checkout.

I had originally planned to take my friends to a jjimjilbang (Korean-style sauna), but to my surprise, it was so crowded on New Year's Eve that we had to queue to get in. We had no choice but to give up and booked a room last minute. It was a pleasant surprise – the front desk service was superb, breakfast was abundant, and they even gave out small gifts to the two children at checkout.

Amazing place to stay in. This was my second visit to Hangzhou and I stayed in this same hotel. Value for money 💕

Excellent, five-star review! They upgraded us to a mountain view room on the spot, which had a huge balcony and a fantastic view. The breakfast was also great, the room was spacious, and the facilities were quite new. The price wasn't expensive, so it was really good value for money. I'll definitely stay here again when I visit my relatives in Hangzhou.

I was working overtime last night, and the hotel thoughtfully sent a cockroach to keep me company next to my laptop—I was utterly astonished by their service. I'm incredibly impressed with my patience; I wasn't scared away at all! The most considerate thing was that during my lunch break, they called my room to remind me to check out early, even though I only had half an hour left. I'm incredibly...

The room has a wide view, and there is a mountain next to it, which is perfect for enjoying the scenery. The temperature has been suitable these days, and it is very quiet. There were people chatting loudly on the balcony next to us, and the waiter quickly handled it. And they also gave us afternoon tea.

Facilities: good, relatively complete Sanitation: quite good Environment: really good, you can go shopping nearby Service: good, OK, there is a small library There is also a staff home, which is an excellent unit of the trade union, with a very good temperament and condition.

We went to the front desk and were given an upgraded mountain view room. When we opened the door in the morning, we could see the green and misty mountains. It felt good to drink tea on the balcony. I really like the smell of the toiletries set. Although the quality is average, the plant fragrance makes people feel happy. The buffet restaurant is close to the foot of the mountain. Looking at the green...

This hotel deserves a five-star rating! The staff was incredibly thoughtful; they even called to confirm if we were bringing a child for an exam. To accommodate our child's exam schedule, they adjusted breakfast earlier. They also thoughtfully provided earplugs in the room.

I was very satisfied with my room, the experience was great, and there's a gym. Overall, it's very good.

The hotel environment is clean and tidy, the location is convenient, and the service is thoughtful. The check-in experience was super comfortable, 10/10 recommend!

The staff were very friendly, and the breakfast had a great variety. It's also very close to the subway, so I definitely recommend staying here.

The room was spacious, breakfast was delicious, and they even have a gym. The staff were also very welcoming and friendly.

The hotel's location is excellent, very close to the subway station. The breakfast was also very good, and all the staff were incredibly welcoming. Overall, a fantastic stay!