New Famagusta Hotel & Suites in Ayia Napa

The only real advantage of this hotel is its location: central and convenient. Unfortunately, everything else made my stay more stressful than enjoyable. The room was old and poorly maintained: the ceiling had swollen panels from humidity, the bathtub was surrounded by rust… not exactly what you expect when booking a hotel at this price. The wifi was a complete disaster. It didn’t work for half of my stay. Every day the same excuses: “someone will come to check the antenna,” “we need to wait for the company.” Result? No concrete solution and, most of all, nobody ever bothered to offer me a room change. I paid for a service, but clearly here they don’t care. At the reception, instead of finding helpfulness, I found boredom, as if bringing up problems was a nuisance rather than part of their job. Example? I politely asked for a restaurant recommendation: they said, “ok, we’ll call,” but then handed me the phone to speak myself. Zero involvement, zero customer care. Breakfast was another disappointment: almost entirely salty, with just two sad sweet options. Maybe fine for the English, but for other Europeans who expect a more balanced breakfast, it was very poor. And to top it off, the room key card stopped working every single day, forcing us to walk back and forth to reception constantly. In short: excellent location, but everything else was a mix of neglect, disorganization, and uninterested staff. I wouldn’t go back even for free, and I definitely don’t recommend it to anyone looking for a pleasant stay.