Limanaki Beach Hotel in Ayia Napa

We are currently staying at Limanaki Beach Hotel in Ayia Napa. Overall, the hotel has a very good location and the area is pleasant. However, we were assigned a ground floor room facing the pool with outside access. Due to the rainy weather, entering the room from outside creates some inconvenience. There is no doormat or proper facility to clean shoes at the entrance, so rainwater comes inside and the floor remains wet. When we requested a room change, we were informed that it is not the season and that a different room would require an additional payment. We believe that in such a situation, a more flexible approach could have been considered. We would also appreciate a warmer and more supportive attitude toward guests. We hope this feedback will be helpful for improving the service.

I stayed at this hotel for 9 days on a family trip. We booked 4 rooms, and since the hotel is advertised as family-friendly, we had certain expectations—unfortunately, our very first impression was disappointing. The reception staff set a negative tone from the start: no greetings, no smiles, no sense of welcome. Throughout our stay, whenever I approached the front desk to ask for assistance, I was met with an attitude that made me feel like I was wasting their time and being a major inconvenience. One particular incident stands out. My brother accidentally locked his key inside his room, so I went to the reception for help. I waited quietly in line while the receptionist was checking in other guests, keeping my distance and not interrupting. She looked at me and said, “I’m busy, wait 20 minutes.” I was genuinely astonished and didn’t even know how to respond, so I sat down in the lobby to wait. She finished the check-ins about 5 minutes later and then spent another 5 minutes going through some papers, seemingly to reinforce how “busy” she was. When she finally called me over and I explained the situation, it took her about 10 seconds to hand me a new key. Because of the language barrier, I was the only one in my family interacting with reception. After this incident, I asked my family not to make me approach the front desk at all and to be extremely careful with their keys. Another unpleasant moment was when I overheard a receptionist speaking to a Russian guest (I am fluent in Russian). The guest commented, “I see there are a lot of Armenians,” to which the receptionist replied in a clearly negative tone, “Yeah. Tons!” That made me feel extremely uncomfortable. As a paying guest, I do not appreciate being spoken about as if I’m some kind of burden or inconvenience. That said, I want to be fair: the housekeeping staff and the food & beverage team were great—friendly, polite, and professional. Outside the hotel, we met many wonderful people who clearly understand customer service. We also visited many places around Cyprus, all of which were fantastic, and my entire family truly enjoyed the country. Sadly, the reception experience significantly affected our stay, and for a hotel that promotes itself as family-friendly, this level of service is unacceptable. Needless to say, if we return to Cyprus, this hotel would not be considered as an option.

We stayed for 6 nights at this hotel and it unfortunately didn’t meet our expectations in a number of aspects. One of the biggest problems is the supremely below average cleaning, which other reviews here have also warned about. The sheets had stains on them and strands of hair upon our arrival in the middle of the night. We therefore asked the surprisingly rude staff to please change the sheets the next morning, which they never did. After a second night we reminded them about the sheets, to which they responded with giving us a fresh sheet so that we could change ourselves. This is the first time ever where I’ve had to change sheets at a hotel myself. There was another instance where the power to our room went out. We went to the reception for help and were met by an annoyed employee whom asked ”did you check the fuse?” When we said we didn’t know where the fuses were she muttered and followed us to our room. The breakfast was okay and the location is nice whether you wish to chill on the beach or enjoy the night life of central Ayia Napa. The pool area was also quite nice. Despite these advantages, we won’t return here again. Calling this a four star hotel is generous, unfortunately :/