Hotel Merkur - Czech Leading Hotels in Prague

In my opinion, the hotel is well located. The old town is within walking distance or easily accessible by public transport. There are only a few public parking spaces directly in front of the hotel, which are not suitable for longer stays. However, you can reserve a parking space through the hotel (free of charge, as of 02/26) – it is a 2-minute walk away.

Our room was spotless and clean, with a small refrigerator (drinks available for a fee) and a few snacks on the table (also for a fee). The reception was very friendly, as was the entire service staff. On our last day, we had breakfast at the hotel (buffet, €16 per person) – it was delicious and offered a wide selection. We would gladly stay again if the opportunity arises.

Polecam

An absolutely amazing hotel with exceptional service and outstanding hospitality. The staff truly deserves compliments for their professionalism and warm attitude. Free parking is available, which makes the stay even more convenient. The rooms are spacious, clean, and very comfortable. The breakfast was fantastic with a great variety of high-quality options.

I highly recommend this hotel and would gladly stay here again.

We are just back from a two night stay here. Having been delayed three hours due to the weather, we were glad to arrive here to a friendly warm welcome from the lady on reception. We were offered complimentary mulled wine which was lovely, given our room card with clear instructions how to find our room and a map to navigate the local area.
The hotel itself is immaculate, room cleaned each day which was spotless. The flooring in our room felt loose under foot, not dangerously so but felt like it may have been making a noise for the people below as we walked over it. The room was plenty of room, there is a mini bar and snacks available if you wished. We bought our own. The bathroom was big and towels replaced each day if you so wish. The shower in our room was loose at the top so we had to wash holding shower head in our hand. Not a problem for us but I did mean to report on check out but was pre-occupied with a lovely event happening in reception (see below). The room was nice and warm throughout our stay, very comfortable.
The hotel is in walking distance from the train station and most attractions in the area. We used the AE bus on arrival to Prague which took us to the train station. Then we walked to the hotel, roughly 20 min walk. The rest of our stay we walked in the snow/ice everywhere, to see as much as we could. Safe to say blisters on each foot, aching legs but worthwhile.
On our day of departure we wanted to visit the National museum, we only had a couple of hours to spare to then get to the airport. So we checked out early and took advantage of the luggage store room. On getting down to reception, it was clear there was a celebration of some kind going on for the lovely receptionist behind the desk. My initial thought was it was her birthday but then one of the members presenting a gift came to apologise that we had been held up and was explaining it was 'colleague of the month'. It was such a heartwarming experience that I was happy to witness and there was really no need for an apology from the manager. The fact that this company was acknowledging good work to a staff member speaks volumes, well done to the happy, friendly, helpful receptionist (didn't quite get her name, it begins with A), truly well deserved and restores my faith in humanity.

Would happily stay here again, next time we come I will pick a warmer month. Thanks to all who made our stay pleasant.

It's a really nice hotel that's not far from the city center (around 15-20min on foot). The tram station is also not far away, so you can also go to explore places that are further away. The staff is friendly and helpful. They made it possible to make some changes, (we cound leave the car longer in the parking garage) allowing us to explore the city again on the last day even after we checked out. We liked the breakfast especial, because of its wide variety and the delicious home made desserts. So over all, I would recommend it to everyone who wants to visit Prague.

It's close to the bus station. The rooms are cute and wooden. You can walk to the tourist spots. It was a clean and nice hotel.

The hotel has a good location, a good breakfast and paid parking.

Very good breakfast with local products. Parking available very close to the hotel. Acceptable value for money.

I had a big suitcase with me, so I was grateful that it was close to the station.
The room was cute with a wooden feel, and there was a minibar (charges apply). It also had a bathtub, so being able to relax in the tub was a big plus!
I also booked a plan that included breakfast, which was a great choice!
There was lots of cheese, salami, ham, and more, and it was all delicious.
When I checked out, I was given a bottle of water and a Prague Castle magnet as a gift!