U Cervene Zidle in Prague

I wish I could leave a better review for this hotel.

While I enjoyed the location and the room, I was almost stranded on a Saturday night due to the "reception" for this hotel. When I first booked the hotel online, I received a message stating that reception for *this* hotel was in a different hotel down the street. It was only a minute walk from my hotel so I didn't think much of it. The real problem began when I had to actually check into reception the first day of my trip. The hotel states their reception closes at 9PM, so I made accommodations to get to the hotel as quickly as possible (as my flight landed around 7pm). I got to the hotel at 8PM, one hour before reception was supposed to close. Once I was dropped off in front of the hotel where reception would be, I was greeted by a locked door with no lights on in the building and a small sticky note stating to call this phone number to reach someone. As I only had data to use but no actual international phone number, I had no way to contact that phone number to have someone open the door to reception. If it had not been for a friend who called the number for me, I would've been stranded at 9pm on a Saturday night *in the winter of December*. I received no apology from the staff member who eventually came. Disappointing. If you state your reception will be open until a certain time, actually follow through. While the hotel room was clean, their hot water kettle was scummy with a layer of white residue. It was unusable.

Had a great stay at this hotel as two female travellers. The ladies who helped us check-in were wonderful and helpful. The cleaning staff was also great. However, on our last day we asked to check-out an hour later and the man working the desk with white hair and glasses said it was okay in an abrasive tone and told us our room key was available till noon. We stepped out to grab something to eat and when we came back at 11:30 am we were locked out. We went to the front desk again and he was extremely rude telling us that we needed to get out soon for the next clients and that we should’ve left earlier even though he was the one that said noon was okay. Then he gaslit us into telling us our room was another number than it actually was even though we clarified multiple times. The hotel was great however he ruined our last experience being extremely rude. I would recommend providing him with customer service training. Thank you!

The hotel with the worst attitude to the customers I have ever lived in. The managers are very rude, be ready they can call you and start shouting at you because you are being late and they need to close the reception. Like come on, I'm not sitting in the bar or something, my flight is delayed, what can I do with that? The service industry in Prague is very spoiled by the amount of the tourists.
P.S. at least thanks to friendly and polite women who worked there, the only pleasant experience during the stay (they were not Czech ironically).