Costarena Beach Hotel in Las Terrenas

When we arrived, we realized that the toilet wasn’t working. We informed the staff immediately, but nothing was done until the next day, after we reported the issue for the third time. They then moved us to a worse room, with a smaller bed, located right in front of the pool, which was extremely noisy. The Wi-Fi did not work inside the room and was only available on the balcony.

Breakfast was very basic, with only two options available: American or Dominican.

The staff at the kiosk was very slow. If you need to book a taxi, make sure to double-check 20–30 minutes before departure, as in our case the taxi was never actually booked.
Also, reception does not open until 9 a.m.
But the hotel has a nice location and is clean , you have a suopermarket next door

Room was dirty. Hair all over the place including bed. Roches and a rusty bathroom

Review for Costarena Hotel (Stay: November 9 -12, 2025)

This was our second stay at Costarena Hotel. Our first visit was impressive—the property was quiet, affordable, and offered good value, which is why we decided to return. Unfortunately, our recent experience was disappointing and fell short of expectations.
What went wrong:
Room Condition B11: The floors creaked with every step, the room had a moldy smell, and the shower curtain and room curtains felt cheap. There was no hot water, so we had to shower in cold water.
Wi-Fi: The connection on the third floor was nonexistent. I had to go down to the lobby just to get online.
Bed & Cleanliness: The bed was extremely uncomfortable, feeling like exposed springs. I also woke up with multiple bug bites, which was unpleasant.
Security: The room still uses an old-fashioned key system, which feels unsafe.
Missing Item: My brand-new Bulova prescription glasses went missing from the room while we were out. This was very upsetting and unacceptable. Staff should be trained never to remove personal items unless they are clearly trash.
Service: Reception staff spoke good English, but breakfast staff did not. My husband requested a Dominican breakfast and was served an American breakfast instead.

We always tip housekeeping and appreciate their hard work, but losing a personal item and experiencing these issues makes it hard to trust the staff. Unless improvements are made—especially regarding security and cleanliness—we will not return.

🌴 Prime Location with Untapped Potential

This beachfront property boasts an unbeatable location—just steps away from one of the most stunning beaches on the island. The views and proximity to the ocean are truly its greatest asset. However, the property itself shows significant signs of wear and tear across nearly every area and is in need of substantial renovation.

With the right investment, well-trained staff, and strong management, this place could easily transform into a top-tier destination in Las Terrenas. The potential is undeniable—it just needs someone with vision to bring it to life.