Holidays Express Hotel in Cairo

The people at the reception was not cooperative, could not find my booking and make me to wait for a long time for check in.

I didn't stay there I walked out the minute I saw the place it's terrible condition and I would like to have my money bake.
Otherwise I will dispute the charges with my Credit card

Smells very bad and noisy and poor service

I saw on Hopper app a 4 star hotel in Cairo but it was a scam. It was the most horrible hotel that I have seen in my life. It was dirty and the rooms were terrible with hair in the bed sheets, ragged curtains, mold in the bathroom with scratched and dirty toilet seat and stained towels. We had booked a deluxe room and we were given the simple one. I went down to the reception and after an argument, they finally gave me the room for what I had paid but it was dirty as well and in bad shape as the first one. We were so tired and jet lagged after a 11 hour flight so my wife who had a terrible headache put some essential oils on the bed to try to sleep for a few hours. Early morning we left the hotel to find a new one. We complained about the hotel to Hopper and we didn’t get any support. They didn’t even do any investigations and Hopper is still promoting that hotel as 4 star hotel. The name is thé hôtel in Cairo is « HOLIDAYS EXPRESS HOTEl »Please if you are thinking about booking there avoid it. And the costumer service in Hopper doesn’t help. I just recommended don’t promote places if you don’t know their conditions, in my case I removed Hopper app from my phone.