Les Baigneuses de Biarritz in Biarritz

The hotel is situated in a great location but clearly a lot of improvement is needed. Our (standard) room was very very small and quite basic although the bathroom was a decent size with a good shower. Towels were thin, rough and felt very cheap. The decor in the room made us feel as if we had gone back to the 1990s, very old-fashioned and the room is clearly in need of a complete refurbishment. The bed was large but the pillows were tiny and very cheap fibre-filled ones. The bedroom was carpeted (!!) which we never expected and there was an odour of stale cigarettes about it. The terrace bar was crowded and full of children running around, not the hotels fault but it didn’t help the ambiance at all. There was no table service you had to queue at the bar to get drinks and there were no menus. The bar staff appeared bored and disinterested. We didn’t eat in the restaurant as at 19h30 it was deserted and again the decor made it look more like an Ibis breakfast room than a restaurant for dinner. We read the reviews and decided to skip breakfast as for 14 euros we had been told it wasn’t worth it. There are some great cafés in the town that serve really good breakfasts, they are probably a better option. In short the hotel has clearly been neglected for years, it needs major investment to bring it up to the standard people expect in 2024.

I can see why this place has mixed reviews. We called in here five or six times, in a week. We were on the beach for four days during our trip, so it was the perfect location for cocktails, or a glass of wine. Most of the time, we had good service. We sometimes stayed for another drink, because it was so pleasant to sit and relax. On two occasions, though, towards the end of our week, we strolled in and asked if the terrace bar were open. "NO!" [Well, OK, we only asked..................] I ventured to inquire: will it be open later, this evening? Before I'd finished my question - "NO!" We're the first to understand that a long, busy season can exhaust staff. But we had been very good customers for most of the week - and were made to feel like a nuisance towards the end. Location, and a great view of the sea isn't everything.

Only used bar area, did not provide food so went elsewhere

Superb location, excellent rooftop bar with the best music and a great view of the little beach. Surrounded by the old port town streets.
Be aware, nearsest free car parking is a 20 minute walk away. The lack of personal attention and engagement from staff (although polite) made it feel more like a hostel than an hotel.

Hotel: the room is not very big, and it smelled a lot like a cleaning product, the terrace is very good, but if you are in the 1st floor you don't get any view because of the bar's umbrellas. The furniture of the terrace could be painted and renovated.
Restaurant/bar: VERY GOOD!! The food is great, the staff is super nice and friendly and the sunset is amazing! Do a reservation in advance.