Talaia Hotel & Spa Biarritz - MGallery Collection in Biarritz

I have stayed in many Radisson’s , regularly in Salzburg in Austria where the hotel is stunning in all aspects . In London I have stayed in the better Radisson’s which are very good and the Radisson Reds , their basic offering in the UK but they are well run . Well unfortunately the one In Biarritz is rated as a good one but should be in the basic “ Red “ range , and it is in serious need of maintenance, and some staff need better people skills . We stayed in the 1st week in June . Some of the checkin staff were to say the least unhelpful!! I must mention one lady , from Belgium, who had just started and she was charming. Anyway the hotel was full , and although it’s right on the sea front this is a BUSINESS HOTEL. I don’t know how many different companies were using the hotel during our stay . It made breakfast, very noisy and not enjoyable when you have a couple of hundred conference attendees eating breakfast before their meetings started . The main hotel Restaurant was closed every day for lunch and supper , no explanation and we had to find this out ourselves. Back to the room , ours was on the 3 rd floor , and a “ Superior Room “ . Getting out of the lift was a smell of fresh paint and new carpet, which was encouraging. Unfortunately our room , with a glimpse of the sea was very tired . I think some paint had been splashed around …. But very disappointed. The bathroom was very poor . The bath was so old and damage that they had actually tried to paint the bath , inside , and this was now peeling off . Water ran very slowly down the drain too . The extraction vent in the ceiling was dirty and looked as if it was about to fall off !!! I did complain but was told the hotel was full due to conferences and nothing could be done !!!! The fridge in the bedroom was switched on , but empty, with a very odd notice saying anything used or moved in the fridge had to be paid for ??? There was a roof top bar and restaurant which we ate in the first night as we were tired . Food and staff ok but as we later discovered the prices were very expensive compared to good restaurants in the town . There is a roof top pool , which I have to say was the best part of the hotel . Unfortunately one night we went up to the rooftop bar only to be told it’s closed ….. yep due to a conference!!! We absolutely loved Biarritz, and luckily the town is full of great restaurants and cafes , so we always ate out …. We loved it’s so much we are going back in September, but definitely not staying at the Radisson…… booked into a really lovely hotel … not a conference in sight!!!

Unfortunately we arrived late and maybe we got the last room. It was expensive for what it is as the room is old style and is not up to contemporary standards. The worst thing was that there was a strong smell of body odour which could not be fixed because the windows could not be opened. Overall an expensive and really really bad experience.

The beds were old and very uncomfortable. We had to ask for an extra bed for our children because they would not be able to sleep without waking each other all night (at extra charge). Very disappointed that Radisson does not refurbish the beds and baths more often.