Margot Sololaki in Tbilisi

Our stay at this hotel was extremely disappointing and fell far below expectations.

We stayed for three nights with our three young children, and from the moment we arrived it was clear that families are not particularly welcome. At 9:30 a.m., while our children were quietly enjoying the pool, a member of staff approached us and told them to be quiet because there were guest rooms overlooking the pool. Being reprimanded for normal children’s behavior in the morning at a family hotel is completely unreasonable and left us feeling unwelcome for the rest of our stay.

The room itself had several serious issues. It was located directly beside the elevator, and the elevator doors slammed loudly day and night, repeatedly waking our children and making it difficult to get a good night’s sleep. In addition, there was a persistent, unpleasant sewage smell coming from the bathroom throughout our stay.

The pool area was also a major concern. The flooring around the pool was extremely slippery, causing our children to slip and fall multiple times. This is a clear safety hazard that should be addressed immediately.

Between the unfriendly attitude of the staff, the excessive noise, the unpleasant odor, and the unsafe pool area, this was one of the worst hotel experiences we have had as a family. We cannot recommend this hotel to anyone traveling with children and would strongly advise families to choose a hotel that genuinely welcomes and accommodates them.

We were planning to book this hotel for a large number of guests attending our wedding. I was in contact with the hotel for several days to discuss all available options and room.

On Booking.com, the price shown was quite reasonable, but the hotel offered me a higher rate directly. I sent them screenshots showing that the prices on Booking.com were lower and explained that we preferred to book through the platform. They replied that they would check the prices and get back to me.

Instead, they changed the prices on Booking.com and then claimed that the prices shown in our screenshots, which were taken just a day earlier, “came from nowhere.” In other words, they raised the prices to earn more money and denied having done so.

I will never deal with this hotel again and do not recommend it to anyone.

The pool is extremely dirty and doesn’t look anything like the pictures. When we arrived and found the pool to be in a terribly dirty state, we received no apology from the staff. Instead they rudely refused to refund us. I would recommend that you go to literally any other hotel in Georgia.