Lngenfelder Hof in Grainau

The hotel’s customer service was uncooperative, their behavior was very poor, and the overall experience was very disappointing. I would not recommend staying there.

Unpleasant and unforgettable experience with the arrogant service! (Writing again since I got a comment from the hotel that I am aggressive and telling lies, which is not true; and writing this comment to give public information for future customers and NOT to insult.)

As I believe that the hospitality quality and selling good experience are important for hotel business especially, I share my bad experience here.

When we came back to the hotel to get our luggages after check out, we got asked whether we want to grap a cup of tea or coffee. We took one black tea(4.20euro) and small cappuccino(3.90euro) and also took three finger food size cakes(2.50euro each)(which was introduced "for free" when we check in). Eventually we are asked to pay 15.60 euro for the service. It was quite surprising since the way they asked seemed like hotel's invitation and it was too expensive for small cakes and drinks. In the end, 15.60 euro is nothing for us but most ridiculous situation came like followings.

We complained about unexpected and excessive payment. The manager's response was "you are not our guest anymore" inhospitable. Strictly speaking, we are not guests anymore since we checked out and probably we are not deserved to take free service from hotel. It is OK to pay what I had, but the problem was the manager's behavior and attitude. When we were complaining, the manager kept cutting us off saying "let me talk" with annoying voice. And she kept telling us "thank you" with nasty, sarcastic and arrogant smile. I regret to choose this hotel and it ruined the vacation mood.

Probably I will get comment again from the hotel that I am a liar or insulting. But I don't want any comment again except sincere apologies. I don't write reviews especially negative ones. But this incident was very unpleasant so I have to leave the comment.

It is so funny to read other reviews which have same experience like me and the answer from hotel is even more interesting! In my opinion, sarcasm is their specialty and never accept their faults. It was a pleasure to read other reviews before they change the comments😉

To my comments: I am NOT angry because I paid. Problem was attitude of the manager! Many people are already pointing out the problem but it looks like this problem will be never solved since the management doesn't know what is the problem😁

To my 2nd comments: AGAIN, I am "NOT" angry because I paid!!! It is very natural to pay what I had for sure. 15 euro is nothing for me! Again I emphasize; the problem was the attitude of the manager!!! The way of talking of manager was humiliating and rude. It could be said more decent and kind way that we need to pay without sarcasm. I was NOT against the payment. This hotel is still not getting the point and make the "previous" customer more and more angry with unreflected and sarcastic replies. The more you write this kind of replies, the more you reinforce the fact that my comment is correct in public. I don't understand why it is so difficult to get simple apologies for the arrogant service. It is not what I expected when I book a four star hotel.

#Zugspitze #Alpen #Bergblick #Sauna #Eibsee

I was put to change my booking from 1 bedroom apartment to an apartment with a living room because my 2 years old "just doesn't have space", although the bedroom contained the same bed...and I told them that my little one sleeps with us.
I refused, they charged me the entire amount for the reservation, although the booking was made with "book now, pay at the hotel". I was charged immediately after our conversation and it was not the arrival day at least. Seeing that I refuse to sleep on a sofa bed (this was their proposal in the end), they offered to put a baby cot in the other room I had booked (although they did not propose that from the beginning which would have been much easier for everyone involved) and charged me 10 euro/night for the baby cot. I told them that I don't need a baby cot, they insisted that it's standard...they could have said: even if we take it, we will still charge you and I would still have agreed. I felt hostile the entire stay and if I weren't to loose 600 euros, I wouldn't have gone there.
Staff didn't speak ANY English although they say they do.
Breakfast was poor, you were put to choose one hot drink (tea or coffee) which was served directly in a cup.
In the kitchen from the apartment it was a "welcome note": you will be charged between 50 euro and 100 euro if you don't let the kitchen as clean as you found it or if you don't take your trash out. There weren't any cleaning products so we went in a supermarket and bought some.