Eibsee Hotel in Grainau

Please, do not ruin other people On the day of our arrival, we arrived at this hotel around 8 p.m. when the restaurant was about to close. They are open from 6 p.m. to 8:30 p.m. to serve dinner to hotel guests. Thankfully, before arriving, we called them first at around 5 p.m. The lady who answered the phone made the Reservation for us, because we would arrive 15 minutes before 8 p.m., so we decided to reserve for 7:45 p.m. The lady said it was fine and that she would arrange it with the staff at the tavern restaurant (that's what she called the hotel restaurant). The short-haired lady and the young man who helped us check in were both very kind and quite informative. Unfortunately, one of them didn't tell us that we had to make a reservation before eating at the restaurant. They also knew that we wanted to get to the restaurant as soon as possible for dinner because we had a long journey to get here. When we arrived at the restaurant, the staff searched their laptops several times to see if we had made a reservation or not. We waited quite a while, and finally this woman said, “Follow me.” I thought she would take us straight to a table, but unfortunately we had to wait again. She spoke in German, “What's going on? I can't find any guests from this room.” The blonde-haired woman helped her and said, “Take them to the back table we made for other guests. You can make a new table for them later, it's okay.” Thankfully, she gave us a table right away. Not only that, but we also had to wait quite a long time for the main course because she was busy at another station. But what I regret is why they didn't tell us directly on our first day when we are at the Reception or in the restaurant. So we thought they would organize everything for the guests, especially since this is an all-inclusive hotel. Even after the meal was finished, she asked if the food was good or not. Actually, there was something I wanted to say when I took one or two bites, but I was tired from the long trip, so I didn't eat all of the food. And they looked like they were getting ready to closed. The next day, we returned to the restaurant to eat, but unfortunately, the same thing happened again, only this time it was even worse. Every employee who approached us came with dirty plates in their hands and asked for our room number. They typed it into their laptops, then looked confused again, and left us. Another employee came, and then another, three times in total, each with different people and their hands full. We were already annoyed by then; just trying to eat was such a hassle. Finally, we were seated in the same place, the back area, stuffy and isolated. But we just didn't like the vibe. So this kind female employee spontaneously made cutlery for us, then she explained all the rules for eating here and reservations + if there were any extra requests, please tell us. The next day, we took the initiative to go to the reception desk to confirm whether we could eat in the res