easyHotel Berlin Hackescher Markt in Berlin

I stayed at easyHotel Berlin near Hackescher Markt/Rosenthaler Platz and had a very upsetting experience. After checking out, several of my personal belongings were left in the room by mistake, including a backpack, clothing, chargers, and skincare items. These were clearly not rubbish. They were personal property. Instead of storing these items as lost property, they were thrown away by housekeeping. When I contacted the hotel to recover my belongings, I was met with an extremely unprofessional and hostile response. Rather than trying to help or take responsibility, management focused on blaming me and making exaggerated claims about the room instead of addressing the real issue. The tone of their email was disrespectful and dismissive. There was no empathy, no proper investigation, and no genuine effort to resolve the situation. Mistakes happen in any hotel. What matters is how they are handled. In this case, it was handled badly. If you stay here, be aware that if something goes wrong, you may not receive fair or supportive treatment. I would not stay here again and cannot recommend this hotel.

The room is very cramped and overall quiet dirty most noticeable points are a mouldy mirror and noticeable mould on the shower ceiling. Dirt has accumulated around the shelf's edges, and the remote control is covered in a thick layer of dust.