Arena Inn in Berlin

The hotel is super sketchy looking, not like the pictures at all. We were not able to get a hold of the reception, and no one was there, not at night and not in the afternoon. It just felt like an overall bad place to be in, and the whole places was very dimly lit. We left after seeing the rooms since it was so creepy looking with a weird smell too. We also got some random charges after checking out, even though we didn't even stay there. We were not able to get a hold of the owner to ask about these charges, so we are still trying to figure this out. overall super sketchy.

Worst experience I've had at any hotel. And I've stayed at unpretentious and small ones before. This "three-star" hotel is the sad winner. The service is non existent. The facilities do not feel safe. No light outside, no light inside unless you start moving and walk into lobby. No staff at front desk except between 9-10 am- two hours a day at most. Staff have zero interest to respond to questions or requests. When you text them back in whatsapp - using number they text you from when they send check-in directions- they will not respond back. They told me they expect me to use my US phone to call their German number, which requires international calling- for them to be reached. They said thisnis normal and fought me on the fact that, in my years of travel, I was never in a position to use international calling FROM THE HOTEL TO THE HOTEL I WAS STAYING IN!!! When the elevator broke there was no notification of any kind. The stairs ended up being from outside, entrance from a separate building- see on photos. But you would not know that, because the stairs door and hitel door are separated by doors to some reataurant etc. When I got to hotel at 12.40 am- there was noone in lobby, elevator shut off, and every door locked except the entrance door. I texted and called the hotel and booking.com and an hour later I was still locked out of the hotel, practically. At 2:15 am I finally walked into the night darkness, spoke to an unknown guy on the street, asked him to call booking in German- which brougjt no result, and asked him to call hotel from his number. Then a woman picked up and told him to go to the unlighted back building to use the stairs. The hotel was non-apologetic in the morning. Breakfast has barely any people. Today's breakfast staff tried to cut short but putting up chairs and taking off food at 9:40- it was 20 minutes before breakfast was officially over (at 10). And there are more things to say.... For price of 109 euro per night this is a wrong place to stay on so many levels...

UNSAFE! Had things stolen from room. Key was used to enter. No damage to door. No one on site. Called to report and was told by hotel to prove it! Concerned about safety and checked out early no compensation for being forced to leave because of safety concerns. 3 star hotel my ass.

I booked a double which cost extra - but when I arrived my room was a single room, dirty, and the lamp didn’t work. Zero staff on site (not even security) so I was calling them and calling them - no answer. Rooms are like a free-for-all… open until occupied kind of thing. I got kicked out for moving myself to an empty double room (that I paid for). I’m a young girl and they kicked me out at 10pm!!! I had to find another hotel for the week. If they had answered the phone this would have all been avoided. Avoid at ALL costs. They are now refusing to give me a refund despite not even staying there for a single night. Complete psychopaths. Front door was open when I left so anybody could have walked in.. more like a hostel. Very dodgy. Also photos look nothing like reality. Please do not stay here they need to be shut down.