Art Hotel Aachen Superior in Aachen

I stayed at this hotel in August 2025. Unfortunately, the experience did not meet the standards expected from a 4-star property.

Upon arrival, I found several dead insects in the room, including what appeared to be cockroaches, and even encountered a live cockroach. I documented everything with photos. This clearly indicated that the room had not been cleaned properly before my arrival.

When I reported the issue to reception at 11:30 p.m., the staff member simply replied: “It’s Germany, we have insects, what do you want me to do?” He offered a room change, but at that time of night, after thoroughly inspecting the first room, I did not want to repeat the process.

At checkout, I was offered only €15 and a free bottle of water as compensation. No apology was given by any staff member. I left disappointed, as I could not rest properly during the night, which affected the event I had specifically come for.

This was unfortunately far below the hygiene and service I expect from a 4-star hotel.

We are seniors and did not enjoy our stay too much. With no car.. it is very difficult to get into Aachen! Bus stop far away! We did not expect an Italian restaurant in the hotel with no other option. Breakfast expensive.. they charged for the pool, robes .. house keeping very poor.. we still enjoyed our time in Aachen .. but would not recommend the Art Hotel superior. We expect more from a 4 star hotel!!!