Garten-Hotel Ponick in Koln

I wish I could give this place negative stars. Without a doubt, this was the worst hotel experience of my life. If you’d like to experience what hell feels like during a summer heatwave, book a top-floor room here. There is no air conditioning, and we were given a top-floor room that felt like an oven. Sleeping there was simply impossible. After the first night, we asked if we could shorten our five-night reservation to two -three nights and pay only for the nights we used, but the hotel refused and insisted on charging the full stay because of a supposed “minimum stay policy of 5 nights” What made the experience even more frustrating was the complete lack of empathy. While we were desperately trying to explain that the room was unbearably hot, the receptionist was sitting comfortably on the much cooler ground floor with three fans blowing directly at her, showing no willingness to help us find any reasonable solution. Absolutely unacceptable. Never again.

There was no facilities for a hot drink (tea/coffee) at the room nor toothpaste at the shower room.

Climatisation and Double duvet
No climatisation in the room and not double duvet. Despite I was on a queen size bed I had only a single person duvet that was way too small….
For 280 euro a night, it’s not really great.