Radisson Hotel Düsseldorf City Center in Dusseldorf

I stayed one night. I am VIP Status and literally live in hotels for work. Especially radisson. Radisson should never have given its name to this hotel. There is no restaurant, very small bar, the rooms are outdated and showing signs of crumbling. The breakfast is poor. Powdered cold/hard,green scrambled eggs…. They will not offer fried/poached eggs like almost all other Radisson hotels. The bathroom had water stains in the plaster above the shower and the shower fixtures were hanging off. Loud humming noise coming from the wall all night, I had to activate the air con system to counteract the humming noise. Parking is an issue. It’s an underground garage across the road and it is dark, tiny and the Spaces are too small for the larger vehicle. You need to manoeuvre many times to get out of the car park due to the angle of the exit. Ignorant front desk manager. The staff that booked me in was really good and a problem solver. Upon booking out and explaining the issues to the front desk manager, she just looked at me and said “we’ve never had those complaints before”. However, TRIPADVISOR evidences the lack of support/care from the staff, and the poor state this building is in. It shows this is a 3 star hotel…..it is not. No where near. I then booked into the Radisson conference (9miles away) and the difference is polarising. For the sake of €20 a night more, visit the Radisson BLU Conference or the Radisson media. This is by far, the worst Radisson (franchise) I have stayed in, whether it be UK or Europe. Premier inn offers much better service and facilities. Including a decent breakfast. ****AVOID***** Also not in a decent location. Very poor neighbourhood

This hotel was a disaster from start to finish. We arrived at 2:30 PM to a room that felt like a freezer—windows wide open in -3°C weather, no heating, and floors so cold we couldn’t stand barefoot. The bathtub was filthy, the lamp was broken, and the bed had a flimsy summer blanket unfit for winter.

After waiting hours for the room to warm up (it never did), I pleaded with reception for extra blankets. The staff was shockingly rude, interrogating me before claiming they’d “bring blankets up.” I waited 40 minutes, returned twice, and finally got blankets after over an hour. The bathroom was too grimy to shower, and the entire place felt neglected, with staff who clearly didn’t care.

Never again. This wasn’t a hotel stay—it was survival mode. Worst experience of my life.

Upon checking in at 2:30 PM, we were horrified to discover our room felt like a freezer—all windows were wide open in -3°C weather, the radiators were off, and the space was utterly frigid. To make matters worse, the room was visibly dirty (especially the bathtub, which had stains and grime), the bedside lamp was broken, and the bed was uncomfortably stiff with only a thin summer blanket provided—completely inadequate for the freezing temperatures. Unable to tolerate the cold, we left the room and waited hours, hoping it would warm up. By 11 PM, with no improvement, I requested an extra blanket at reception. The staff member responded with inexplicable rudeness, asking intrusive questions before dismissively agreeing to help. After waiting 40 minutes, no blanket arrived. I returned twice more, enduring another 15-minute wait and a final 5-minute standoff, only to receive two blankets over an hour later. The entire night was unbearable. The icy room, filthy bathroom (which made showering unthinkable), and lack of basic comfort turned what should have been a restful stay into a sleepless nightmare. The hotel’s neglect is staggering—it feels abandoned, mismanaged, and staffed by indifferent personnel. Avoid this place at all costs. I’ve never encountered such appalling service or conditions in any accommodation, ever.