Hercules Plus Faliraki in Faliraki

Awful hotel, would not recommend. No reception at desk when we got here even tho the website itself says that they have 24 hour reception ‘24-hour reception with friendly, multilingual staff’. We didn't even get checked in when we arrived and got put in a room downstairs. The first night we stayed in the basement room which we figured out was the worker staff headquarters even though we had paid for the full week. We went to reception in the morning to check in, it was as if they did not know we were even coming as they asked us to email them the booking confirmation which we have never done before in other hotels the receptionist was quite aggressive and rude and even banged her hand on the desk and raised her voice saying ‘you don’t like it, you can find somewhere else’ my friend then replied ‘Im upset’ she then said ‘I don’t care’ my friend was very upset at this point and just cried and we never got an apology. When we got to the room it was very outdated and nothing like the website pictures at all, the website also states that ‘will get fresh linen and towels every third day’ and I had to request twice and linen was still not changed. Linen had yellow stains on, i’ve stayed in better hostels. Room not cleaned properly at all, floor was still dirty and beds never got changed. It appeared we weren’t the only ones that had issues, many other guests had trouble checking in and we even found out that one couple had to be sent to another hotel. Although they were probably better off. Breakfast was extremely basic, no range of options at all not even a toaster. It was pretty much stale bread, slices of ham, cheese and melon. Limited sun loungers out the back and many were broken or did not recline and only laid flat. The only good thing about this hotel is the location.

We booked a 7 nights vacation in the hotel Hercules in Faliraki. We have chosen the hotel because of its location in proximity to a nice sandy beach. Faliraki itself it’s a nice place with lots of shops and tavernas, and very vibrant night life. We arrived at the hotel and were given our room’s key. First of all, we were surprised that the air condition is not included in the price. It’s 8 euro per day. Okey, we decided to pay as when we entered the room, it was really hot. The second bad surprise was the room itself. The pictures that we saw on the website of the hotel and in some other websites were totally different from what we were given. The room was old with modest furniture, the bathroom was obviously not renovated in recent years, everything was shabby and worn out. The room had a very bad scent of a cigarette smoke (okey that one cannot be controlled by the owners) which was almost unbearable. We went to the reception and asked the guy there if there was some mistake and we were given a room that we had not booked. The answer was that we needed to talk with his boss and he could not do anything. We also mentioned the pictures on the website that didn’t have anything to do with the reality. The boy answered that they had problems with the website and the rooms were just like what we received. We insisted to get in touch with someone who is responsible for the rooms and he promised to advise his boss who was out of the hotel at that time of the day. Later during the day we met the lady who welcomed us in the hotel earlier who seemed to be the owner of the hotel. When we asked the same question to her she explained with indifference that the pictures that we saw were truly from the hotel but they were from some another type of rooms that they had – called deluxe ones. She even took us and opened one to show it. She was not impressed at all that the pictures on the official website of the hotel were not the ones that describe most of the property. She complained of her small profit and so on. When we asked how much it would cost to change our room to that one, she offered the deluxe room at a price that was adequate to a 4* hotel, and that one was only 2*. We refused the “deal”. However, we asked to be moved to another room as ours stank as hell. We were given one, overlooking the “mountain” (the first one looked to the front of the hotel – over the pool). Just have in mind that there’s not any sea view from the hotel as the sea is away and the hotel is pretty low-built to be able to see the sea from it. On the third day of our stay, we met the housekeeping lady. And that was the worst of all. Coming back from breakfast to our room we saw the room door opened and the housekeeping trolley outside it. We thought that the housekeeper would be cleaning our room and we decided not to bother her, but just to enter and take our bags for the beach. As soon as we entered the room we saw the housekeeping lady digging into our suitcase and putting

We stayed for a week, they didn’t clean our room and never changed the towels. Despite their policy of cleaning rooms every 2 days and change the towels every 3 days. The hotel is old, dirty and smell like a de*d rat. The lady at the reception (Natasha) and I’m not even exaggerating, she’s the most horrible lady I’ve ever met. So rude and condescending and she never greeted us back. If you want to enjoy your vacation in Rhodes, stay away from this hotel.

Besides a swimming pool and a beach which is near the hotel there’s is nothing else that I would recommend. Rooms are dirty and there is no cleaning service, towels that we received were yellow. Breakfast every day is the same and there is nothing for a kids besides jam. Lady at the reception is not welcoming, rude, slow and no helpful at all. Bad condition’s, we won’t come back to this place.