Imperial Palace Classical Hotel in Thessaloniki

Very noisy at lower floor facing street even when all windows are closed, no cooling air con, only heater, which makes the room stifling without any fan option. asked reception but the guy called Constantino or something rudely replied no change can be made, nor any refund, the reception guy, after advertently making me wait in front of the reception desk by handling those queuing at the back, says ‘Only 1% trip.com will contact them asking for cancellation, even so we will not accept it’. ‘ and if I opt for change in room, they demand double charges, not the discrepancy…’ he made their own record in being impolite and unhelpful. And they kept their words, despite trip.com being helpful in asking, they or ‘he’ declined disrespectfully, with some unknown language spoken in their language. Very disrespectful and disappointing. Ended up checked out and paid and booked another hotel nearby which is miles better. Trip.com service is nice though. Worse ever experience at that old hotel, mainly attitude issue, secondly, they put me to the worst room in terms of noise at the start, while other guests whom I asked were allowed higher level rooms without much noise. What else can one say about this place?

I wish I could give one star. We booked a double room, and when we went to check in, we were told that a double room doesn't necessarily mean for 2 people. I specifically asked at the desk if the room had a double bed and we were lied. We were told that it's was 1.5 beds, whatever that meant 🙄 so we were asked to pay again almost the same price for 2 people!! What an absolute scamming place. I travelled the world, and when I book a double bed, it is for 2 people. Obviously not in this place 🙄 avoid at any cost. Picture below your future bookings be the judge of the one and a half bed i was told at the reception

New Years Eve 12/31/2025 was check. Room was dated and dusty. Then an issue with the parking. Then the worse NO HOT WATER. Had reserved a table at a nightclub and could not take a hot shower. I took a shower with cold water. Same thing the following morning NO HOT WATER. Did not eat the breakfast that was included. Tell me how the kitchens are doing food preparation and washing dishes when the hotel has NO HOT WATER.So I am assuming they are not even washing their hands properly for food handling. NOT TO MENTION DISHES AND UNTENSILS CANNOT BE PROPERLY SANITIZED WITHOUT HOT WATER. This is a sanitation and health issue. I would not even give this dump even one star. Front desk managers were horrible just making excuses and got two different scenarios regarding the NO HOT WATER PROBLEM. $253.00 EUROS AND THE MADE MY NEWS EVE AND NEW YEARS DAY MISERABLE.