Lato Boutique Hotel in Heraklio Town

Very poor reception, the room has no electricity, you have to insist to get another room.
The very haughty receptionists don't believe us when we tell them there's no electricity.
The location right next to the airport runways makes it difficult to sleep.
The breakfast room is very noisy, especially with very noisy Americans.
The restaurant, advertised as magnificent, is rather ordinary and surrounded by airplane noise.
This is an establishment to avoid, or even flee, because it's quite expensive for a service unworthy of a 4-star hotel.

Not worth your money, would not recommend.
The view was hideous, it feels like prison! I am here as a tourist, not as a prisoner. It is a GHETTO view, not a city view. I couldn't open the curtains, because every neighborhood can see through every inch of your privacy. It makes this room more suffocating and oppressive.
Not only about the view but also the noises. The noises from streets, airplane, hallways, and people next door are crazy. I feel so unsafe and so anxious even in my room. The noises were driving me crazy. Couldn't sleep at all because I feel so anxious and nervous about the noises. Why I need to hear somebody's showering at 1am? You can hear every drop of water flowing and draining when someone in the building uses it.
I stayed in comfort room for three nights. And it wasn't a COMFORT room. There's no comfort chair/sofa, no view, no shower robe. Also not enough room for baggage. It was suspicious since the photos were not showing a certain room, they were just random pictures from random rooms. It is not the same. Also the wifi is so slow, moreover the phone signal was weak all over the building.
Also, the cleaning lady opened my door at 10:20 even though my checkout is 11am. Without a single knock on the door. I was so embarrassed and felt exposed. Even there was 'do not disturb' sign on my door. Worst till the end.
I am so disappointed to the extent that I wanted a refund. I worked day and night to get here, now I got this. I feel so bad and depressed. Now I need extra $1k for therapy to get help with this traumatic experience.
Breakfast was mid and simple. But if considering this is a four-star-hotel, it is not a good one. Not enough variety.
I don't think that my standards are too high. The standard that this hotel was given a four star by is certainly not reliable at all. If you're from any big city and have standards of middle or upper middle class, please reconsider. It will be a total nightmare.