Mare Blue Hotel in Ierapetra

Booked through Jet 2. Pros: Hotel is clean. Housekeeping on a daily basis and housekeeping staff are friendly and approachable. Stunning location. Hotel grounds are equally as stunning. Beachfront area is lovely, spent most of our time there. Staff were friendly. The kids pool was great with different slides. Cons: Wouldn’t recommend if you’re a British guest. All announcements from the animation team are in French, sometimes German but never in English. Daytime entertainment looked good at times, however not inclusive to British guests whatsoever. Food selection is extremely limited and despite being a family friendly hotel, their kids food options were nonexistent. One night for kids the options were chips, veg and a dry looking piece of pork chop. Unless they cater more for children, then I wouldn’t recommend for families with young children. We ended up eating out at some local tavernas most nights which were excellent! Hotel location is very remote and a long commute from the airport, with a few local tavernas and a few supermarkets, but nothing really else. There is no jet 2 rep at the hotel, so can’t really plan excursions. I’m presuming this is due to the remote location of the hotel. It rained 2 days of our trip (cleared up quickly). As a result, there were leaks throughout the hotel, mostly on the large staircase making it a health and safety hazard. I nearly slipped on one occasion and saw an older man with putting ice on his shoulder, presuming he slipped. Really dangerous. Parts of the hotel urgently needs refurbished to make it suitable for adverse weather conditions. Overall, if they cater more to British guests, improve on the food offered, and carry out urgent repairs then I would say it has the potential to be scored higher!

I don’t know where to start customer service is none existent food is diabolical blue badge holder asked for ice for my room he said no you’ll have to fetch it yourself from the bar which was near the beach and at least 4 levels of stairs and wet with towels on them soaking up leaking water when I expressed this to the front desk the man cause he was definitely not a gentleman laughed at me and said fetch it yourself worst place I have ever stayed really upset by his attitude was here till Wednesday but leaving in the morning 😡

The place is appalling if you are from an English speaking country. German 👍 French 👍👍 English 🤔 nowt to do here if you are with Jet2. It’s supposed to be all inclusive, but they miss the idea of what this actually means. The breakfast, great if you like toast and fried eggs the rest is 🤢 Lunch ok again, but at least you can make a good cheese and onion baguette. Dinner well, that depends on your tastes. Beer, you only get a full glass if you pour your own at lunch and dinner. The shorts are fab mind!! The pool was freezing cold, so cold I even saw a penguin refuse to go in. The sun beds have seen better days, most likely at the original Olympic Games 😂 entertainment that’s on is always in French, German, Dutch, Romanian and gobbledegook but never English. The rooms in the dungeon, sorry family rooms are not even 2 star ⭐ rooms. We booked an adult only hotel, only to have that cancelled and moved here. Jet2. How have did you get it so wrong? On a positive end, we ate at a lovely restaurant just up the road called Pegalo. Superior food, service and location.

We were offered this hotel by Jet2 as the original hotel that we booked had an issue. Since it was an upgrade from bed and breakfast to all inclusive, we thought- why not! We have always enjoyed all aspects of a Jet2 holiday. We were really disappointed with firstly the location- not many places nearby to explore. Secondly- the room service was dreadful! We arrived back to the room looking forward to a shower after a day in the sun, but no one had serviced the room! We called reception, the person who answered spoke very poor English. I didn't understand what they were saying so continued to shower only for someone to knock on the door, it was really awkward, I was wrapped in the tiniest towel! Obviously not her fault, she did her best, but her English, like most of the staff was poor. We sat by the pool on day 1, it was really quiet there, I think it was because it's very cold in there! The entertainment staff said hello, then, on realising we were English, moved on! The pool area wasnt very clean and the sunbeds were really uncomfortable. None of the entertainment was for us. We felt really neglected for the whole stay. The room clean on the next day wasn't much better! No water left in the room and the bed was left untidy. None of the little touches that we are used to with all inclusive hotels with this rating. Loads of fun activities for non English speaking customers! For example, we sat and watched what looked like a fun Greek dancing activity, feeling very left out! The toiletts are inbweird places, quite a walk from the main bar with lots of steps to nevigate. The only saving hrace was a beautiful restaurant 10 minutes walk away, where my boyfriend proposed to me. I would not come back and do not recommend this hotel for British customers. The food wasn't great, the drinks were OK, although extra charges for some drinks. Not disabled friendly, I have bad knees and had a lot of stairs to navigate. We definitely didn't get the Crete experience we hoped for sadly.