Dimora delle Balze in Noto

Beautiful design and location, but for this price we expected much more. Rooms Are dark with bad ventilation. The hotel is understaffed and the same staff (sadly) seem to work long hours with no days off (the same 3 people never had breaks the entire week we were there) There is no consistent poolside service we had to chase down someone for drinks many times finding no one, again for the price range not acceptable service. The biggest problem was the hotel seemed to host private events at night and given the small size it was extremely disruptive, noisy, and we were forced to drive far outside for food (10-30 minutes) several occasions. Being a guest at a small hotel when the only restaurant on site is being used for an event made our stay difficult. The staff were nice and the location beautiful, but overall disappointing.

The hotel - the entire property, the rooms, the grounds, the pool and surrounding scenery are breathtaking. However, my husband and I had the misfortune of booking a wedding here June of 2020 and it was the most heart-wrenching, terrible, compassionate-less experience one could have imagined. Obviously the entire world and the business were going through lots of chaos and everyone was terrified of COVID and dealing with real health risks. We understood this and were willing to work with whatever we could salvage from the scenario given the hardships felt on all sides. However, over the course of two years and numerous back and forth with rescheduling and then finally needing to cancel due to immense travel restrictions in 2021, this hotel treated us with such little respect. They refused to offer us even a portion of our deposit back nor did they even offer to give back a portion of our deposit as a stay credit, even in the off-season. We lost about 20K euros from the deposit and absolutely nothing back. I feel compelled to write this now, even after all these years as I feel those who are looking at this hotel as a venue should be warned. I see natural disasters (severe weather, fires) and unplanned scenarios unfortunately continuing to unfold and want future couples to know how this hotel will treat you should that ever happen to anyone else.