Hotel Olimpo Le Terrazze in Letojanni

The first thing, this hotel is in the cliff/mountains so if you want a beachfront this is not it; otherwise you need to walk 15-20 minutes from the highest level to access the beach. So at check in the staff was pretty nice BUT at breakfast multiple times we had rude encounters with the older male staff, the tables for two people weren't properly cleaned nor set and they were not nice at all. The rooms and elevators are very old. You can hear the cleaning staff from early morning, and noises from the hall. Check out is at 10am which is considered very early in my opinion so we got at knock the check out date at 8:45 to clearly kick us out for the room cleaning staff to clean our room, I was appalled to be honest.

The overall vibes of the hotel are not luxe, it is very basic, the indoor pool needs to be remodeled and they charge for the pool caps. If you want to relax, this might not be the place to do so. There are a lot of kids running around, very loud music and adults. Would not recommend for a weekend relax getaway l.

There were just so many things about this hotel that made this the worst holiday experience we can ever recall. I even suggested to our tour operator that they should send an employee as a mystery guest to review first hand this dreadful hotel. We spoke with a number of UK and German guests who all said the hotel was dreadful. The following is a summary of our experience staying at this hotel. Hotel Bedroom 1. Very very dated ( probably 1970's). 2. Not safe in bathroom, tiled floor is not non-slip and extremely dangerous slip hazard when wet - nearly landed on the floor. We had to keep towels on the floor to stay safe as shower water would bounce onto floor when used. They supply a small towel to stand on but its not big enough as the water bounces everywhere. 3. Noise was terrible from adjoining rooms and above as walls and ceiling must be thin. We could hear showers being taken next door, especially from above our room. We could literally hear people above urinating into their toilet before flushing it. Furniture being moved around, especially the outside patio furniture, could be heard and would awaken us from around 6am. 4. No Satellite TV, No ENGLISH tv channels at all - just a few Italian TV channels, so really no point in a TV being in the room. 5. No Ironing Board and no Iron in room. 6. No alcoholic drinks in the mini fridge. Restaurant 1. Absolutely no atmosphere at all in the main restaurant ( which was used for breakfast, lunch and dinner ). It reminded us of a school canteen. The photograph on the tour operators website of this hotel showing a lovely terrace with table cloths on tables ready to serve a meal is simply misleading as this is not the case at all. Meals were never served in a lovely setting like that, instead in a dreadful soulless mess hall which better describes it than a restaurant. 2. Food quality was absolutely dreadful. We did not go to Sicily to eat cold mashed potato, solidified pasta. The only thing that was edible was a bread roll and some ice cream. After a few attempts we gave up and had to pay to go out to eat. 3. Fresh pizza by the pool side was not fresh, the hotel had clearly used frozen pizza and then reheated. It was hard and again solidified cheese - disgusting. Bars and Restaurant 1. This first point is the most SERIOUS as it involves potential theft from an employee. This same point has been verified by other holidaymakers who had the same experience to them as well. When I approached the bar in our sister hotel I asked the waiter for a Gin and Tonic. He was immediately loud and aggressive towards me and refused to serve me and was told All Inclusive does not apply to me, not everyone is all inclusive he said. I showed him my wrist band and said I was all inclusive, he raised his voice again shouting NO NO NO, then handed me a drinks menu and said I would have to pay for a drink. He was trying to get me to pay him for a drink I was already entitled to. I immediately went back up to our main

Please do not come here. This could probably be called the worst hotel in Sicily. We arrived on the coach downstairs, luckily it was not scorching and was a manageable heat. It took 30 minutes for the baggage people to come down, poor management on their behalf. They should be down when we arrive and we were told to carry down our suitcases when we leave so why couldn’t we carry them up? The mountain elevator is horrible. It rattles and violently shakes and bounces up and down. It has not been serviced since 2024, service it. The views when you survive the elevator are absolutely beautiful. From any parts of the hotel, including your balcony. The drinks machines are most of the time covered/turned off? We come back from the beach and want a drink and we can’t get it because the machines are turned off. And when they are turned on, the alcohol is warm. The pool is amazing. It deep (2m) and long. It is a bit dirty, but you can always avoid it. It’s definitely cleaned. The entertainment is shocking. For a 5 grand holiday I honestly expect better because what is this? A man sitting behind an electric keyboard poorly singing EVERY night. No thanks. We told the entertainment staff we were English on the first day , since they asked. This hotel is advertised as an English one as well and the staff said “Sorry I can’t speak English, I try” ?? Why hire staff that can’t communicate with us. First and last time they spoke to us mind you. They spoke to every bed except ours, went around every table in the evening except ours. Please fire your entertainment staff and replace them. And while you’re at it, get rid of the piano guy, he’s not entertaining whatsoever. The cable car to go from the sister hotel to Olimpo is ok, it’s high up and it’s kind of scary when it’s a tad windy. PUT AIR CON IN THE CABLE CAR AND THE ELEVATORS. IT IS BOILING. Speaking of elevators, they were also rattling and shaking but were serviced this year. BOUNCY TOO! One ended up being broken every couple of days (same one). The food is so bad. Basically the same thing every night, puddings suck as well. Don’t come here because you literally won’t eat. Very upset about this considering it’s an all inclusive . Also, why do we have to drink out of paper cups? We paid over 5 grand to drink out of soggy paper cups that will break after 5 minutes? The catering staff are lovely, the only staff. Wasps everywhere. Also, locals are everywhere too! Speaking of, they’re so incredibly rude and not well mannered. They smoke and blow it in your face. They push literal children out of the way and grown adults. They stand in the middle of the path. They scream at you. One Italian child tried to rob me, great! If you’re a foreigner and you want to be respected, don’t come here. If you’re an Italian and I’ve just described you, be my guest! It’s like a local only hotel. The staff respect the locals and cater to them. The private beach is beautiful, the only thing that kept me going to be ho