Hotel Excel Roma Ciampino in Marino

The worst hotel, the bathroom in terrible condition, the shower narrow and dirty, the room very small, the sheets torn, the towels dirty, the breakfast too basic, without protein, only sweet bread. And the attitude and service of the staff is very bad. I recommend not to go to this hotel so you won’t regret it.

Npt even close to a bus stop, it’s 30€ to the nearest train station and the taxi driver which was called by the receptionist starts the ride from 16€. Poor isolation which means you can wake up with the flush and the shower of the next room. The middle-aged blonde lady working in the breakfast hall yells at people in Italian and force them to bring the empty plates into her desk. The only positive thing of the hotel is the receptionist lady with eyeglasses. All in all, Jolly Tour has to stop using the outdated hotels like this.

I had the opportunity to stay in the hotel. It is the worst 4-star hotel I have ever seen in my life. The beds are uncomfortable. The bathroom and shower cabin are tiny. Even 2 stars are too much for this hotel...

Staff in the breakfast are so rude. Dirty rooms.

Do not stay here. Staff are overly rude. Food is horrible. Beds are so uncomfortable I was in physical pain upon waking up every morning. Woke up to the sound of construction every day. Gym out of order. To top it off they constantly harassed my travel partner for her passport and room number every time she walked into the hotel without me (she’s Nigerian) They never bothered me! Wonder why? In short stay away from this place.

There are bugs in my bed and on the pillow. The wooden box frames are soo old that the bugs in them are probably having a party the lock is broken on my door and there are stains on my sheets the rooms laps have so much dust on them very dirty. This hotel is labeled 4 stars when it should be labeled 2 . I know this city is old but it's 2023 and for 4 star hotel the framing of the door in the room should at least be secured.