Mercure Roma Centro St. John in Rome

Overall, the hotel locations were excellent. We were able to reach the hotel from the train station by bus, followed by a short walk. The neighborhoods felt safe and clean, which added to our comfort. Although we had read earlier reviews mentioning unfriendly staff, our experience was quite the opposite — the reception and restaurant teams were genuinely warm and welcoming. Ms. Rosa and another gentleman kindly assisted us during check-in, making us feel immediately at ease.

A special thank-you to Mr. Samer, the restaurant manager, who kindly assisted us when we brought back some gelato from a nearby grocery store. The restaurant was about to close, but Mr. Samer went out of his way to offer us spoons so we could enjoy our treat. His friendliness and willingness to help truly stood out.

The hotel itself was very clean. Since we arrived before check-in time, we appreciated being able to use the washroom in the basement, which was also well-maintained. Additionally, the luggage deposit service behind the reception desk was quick and convenient.

As part of the package, we weren’t informed in advance which hotel we’d be staying at in Rome. While the location was fine, we felt the room could benefit from some improvements (with some pictures attached in the review):

- The bathroom door appeared quite worn.
- The safe deposit box lacked instructions, and the buttons were so faded that it was unusable.
- There was an unusual stain on the wall that looked concerning.
- The electrical outlets didn’t seem strong enough — we had trouble charging multiple devices at once, which hadn’t been an issue at other hotels.
- The air conditioning appeared to be centrally controlled, and the panel near the entrance seemed non-functional and cheaply made.
-The bathroom jacuzzi appears somewhat dated, and it may not be particularly inviting for use.

One small point of confusion during our stay: while guests could use the self-service coffee machine at breakfast, we learned during our trip that it's customary in Italian hotels for staff to ask guests about their coffee preferences — particularly during shorter stays.

However, we noticed that this courtesy was mostly extended to guests who spoke Italian (if not mistaken). We would have loved the opportunity to enjoy freshly prepared coffee as well, rather than relying solely on the machine.