Best Western Hotel Arya in Sirmione

We had high expectations when booking Hotel Arya by Mauro for a 7-night stay (27/07/2025 – 03/08/2025), especially as it was for a special occasion – my girlfriend’s mum’s wedding. Unfortunately, the experience was deeply disappointing from start to finish.

Despite booking a Premium Room with a Queen Bed, Balcony, and Garden View through *******, we were given a Classic Double Room instead a significant downgrade. To make matters worse, we were still charged €500 more than the cost of the room we were actually given.

This room discrepancy caused huge distress, particularly to my girlfriend who suffers from anxiety. The smaller room did not provide enough space for her to get ready for the wedding, adding unnecessary stress during what should have been a joyful time. She struggled with this for the entire duration of our stay.

We tried to resolve the issue both with the hotel and through the booking platform, but were met with a complete lack of empathy and no resolution. Repeated attempts were brushed off, which only added to our frustration.

To add insult to injury, the room itself was not in good condition. There was visible mould under the window sills, the air conditioning didn’t work, and the walls were dusty, which triggered allergic reactions.

This is not the standard we expected from a hotel of this calibre. The lack of accountability, poor room conditions, and failure to provide what we paid for have left us feeling completely let down. We will not be returning