Hotel Villa Maya in Cascina

This hotel is beyond bad, the place is overrun with cats! (At least that will keep the rats away) On the night we stayed the restaurant was for some unexplained reason closed. If you are expecting to have air conditioning then do not go to this Hotel, after complaining, the guy from reception came to the room and turned the control from left to right and said it was fixed, he knew the system was faulty but could not be bothered to help us, he then conveniently could not be found when we tried to complain for a second time. This place is tired and very under funded. We spent a sleepless night in a plus 30c room in this excuse for a hotel. We feel that potential customers should be aware of the utter failings of this establishment. We tried to go for breakfast at 07.20 only to be shouted at through a window “ we open at 07.30” The reception was not open and no one could be found in order for me to make a formal complaint. This establishment will one day realise that the customers are not a problem but a gift that supports their business, we are not stupid and we will bite back as I am doing now. If they had taken our complaint seriously instead of just dismissing us then I would not be typing this review. Customers like you and I are key to their business, we will vote with our feet, that’s probably why this place is now on its knees.