San Giorgio Hotel in Venice

My wallet was stolen. No clue

We were extremely disappointed with our stay at this hotel. On the day of our arrival, we were informed that we had been moved to a "partner" hotel due to renovations in our room. However, we were given no prior notice. The new location was much further from where we originally booked and situated in a less desirable part of the city.
To make matters worse, the new hotel was poorly maintained. The power outlets didn’t work, which made it impossible to charge our devices. Additionally, we had booked a room for three people, but were only given two beds. This was incredibly frustrating, and when we called and messaged the managers multiple times to try and rectify the situation, they completely ignored us the entire stay.
Overall, this stay was far from what we expected, and I would advise other travelers to avoid this hotel. There are far better options in Venice where you can actually get what you pay for.

DO NOT STAY AT THIS HOTEL. I wish I would’ve read the reviews before booking because they are so consistent and I would’ve booked elsewhere. We arrived at a decent time, early afternoon, with no one at the front desk and the doors locked. We rang the doorbell several times, no answer. I finally called the number and they told me there’s a code taped to the inside of the keypad box. 1) Would have been nice to receive check in instructions prior to arriving if they are completely different than any other standard hotel check in and 2) huge security issue. You’re telling me you can just lift open the keypad and find the code? Horrible. Not to mention, once we entered the hotel, our keys were just sitting out on the front desk in an envelope. Anyways, our room was disgusting. There was mold everywhere and the dampness/wet feeling in the room was horrible. Lots of mosquitos flying in our room as well. We took pictures and emailed management, sent messages on WhatsApp, no response from anyone. We actually left the hotel with mold in our clothes. Other than the location of this hotel, there is nothing positive to say about it. As someone who rarely ever writes a review, I had to tell people to avoid this one at all costs.

AVOID: They advertise 24hr reception, false claims. If you first arrive after 3PM you rely on another guest to open the door for you. If no one appears, you are locked out of the hotel... If you are lucky enough to get in, instead of a check-in you get your keys from an envelope with your name on it ("trust" system). This happened to every guest we crossed, 45 minutes waiting, 20 minutes waiting, 30 minutes waiting, etc.

Side notes:
•Broken toilet seat
•We found 2 fake eyelashes glued on to bed lamp (no cleaning services???)

The hotel charged me 1192.00 EUR for 3 nights with the worst service I have seen in my life. I arrived late in the evening to see my hotel had no one at the reception. A person waiting inside opened the door for me. The person was with another person with severe disabilities waiting for someone to come and help them as there was no way they could access their room. We wait for sometime without any service and I offered my room to them as it was with the least amount of steps. The next day morning I went to the reception for help and after much back and forth they agreed to help. I had booked breakfast with my stay and found it so below standards that I had to leave without eating anything. The room had the only two window outside the hotel has. This was a scam and I am very disappointed with the service and quality of hotel for the amount I ended up paying. Please don't believe the website pictures, they are a very curated sense of your true experience.