Gardena Hotel in Venice

Unhelpful and pretty bad in addition to that the misrepresentation of the regulations of cooling or heating the room is an outrage
On Oct16 the temperature was warm, so we set the thermostat to 20 c and the room heated to 26 c - when we went looking for help from staff a fan was handed to us snd we were told its municipal restrictions that prevent cooling, Chat gpt does not agree .

Given the facts, a plausible scenario is:
• The hotel’s climate system is centrally managed (common in old buildings in Venice) and may operate in a “heating mode” or “cooling mode” but not both simultaneously.
• Because you were staying outside the standard “cooling season” (or early in it) the hotel may.have chosen to keep the system in heating mode only (either to save energy or because the system cannot switch).
• The hotel staff may have used the “municipal restrictions” argument as a justification or convenience, but it may not strictly reflect a specific municipality-mandated ban on cooling for your room/time.
• The thermostat showing “20°C” but the room heating to 26°C suggests mis-calibration, or the system is in heating mode and the thermostat is not able to cool

Got a room with a poorly working air conditioner, it was noisy, but it was no use, it was very stuffy and humid in the room, the bathroom is old, there is something to compare with, my friends in another room everything was fine! The breakfast is bad, we did not even eat, except for pastries and boiled eggs there was nothing, there is no coffee machine and kettle, we did not wait for coffee from anyone and went to look for a cafe