Rex Hotel Beppu in Beppu

The REX hotel is beautifully located along the Beppu coastline, which made the stay even more enjoyable. When we arrived, we were warmly welcomed in the parking area, and I would like to sincerely thank the staff member who kindly helped carry our luggage to the front desk—his hospitality made a great first impression. Inside the hotel, guests are asked to remove their shoes and wear indoor slippers, which contributed to the overall cleanliness of the property. Both dinner and breakfast were excellent, and we were very satisfied with the quality of the meals. However, if I may offer one piece of feedback regarding customer service: during our stay, the battery of our rental car was discharged. When I asked the front desk if the hotel could assist with charging the battery, I was informed that such a service was not available, which I completely understand. However, when I asked if I could call the rental car help desk, there was some hesitation, and I was told that the hotel could not get involved between the rental company and the customer. Since both my phone and my companion’s phone only had data access and could not make calls, I then asked if I could use the hotel’s phone. After some consideration, the staff kindly allowed me to use the front desk phone, and I was able to contact the rental company and resolve the issue. From the perspective of an international traveler, situations like a rental car battery failure can be quite stressful and unfamiliar. I reached out for help because I was unsure how to handle the situation, and it seemed that the staff found it difficult to respond, possibly because it was not covered in their standard service guidelines. As someone who travels to many countries, this was not a common experience, and I believe that a bit more proactive and reassuring guidance from the front desk would have made a significant difference. Overall, I was very satisfied with the hotel facilities. I believe that when guests face unexpected difficulties, a little extra kindness and support from staff can greatly enhance their overall impression of the hotel. Once again, I would like to express my sincere gratitude to the older gentleman who warmly welcomed us at the parking area. His kindness truly stood out.

Hotel is located in Beppu. Easily accessiable with seaview.

Nice hotel with friendly staff and delicious cuisine. The public onsen is also awesome.

Nice view , clean room and good breakfast. Unfortunately, onsen is off during 9pm -3 pm

The room and the Onsen were EXACTLY like those in the listing and were absolutely stunning! The breakfast was delicious and the range more than adequate. The location is good if you drive but is about 1km walk to Beppu Tower and a bit more from the night street. But I’d happily trade that for the spacious room and the wonderful sea and sunrise view.

The room and the Onsen were EXACTLY like those in the listing and were absolutely stunning! The breakfast was delicious and the range more than adequate. The location is good if you drive but is about 1km walk to Beppu Tower and a bit more from the night street. But I’d happily trade that for the spacious room and the wonderful sea and sunrise view.

A beautiful hotel in Beppu with clean and cozy environment. good cityview

Excellent sea view with quiet area.
Need to take off the shoes before you step into hotel lobby, a little bit inconvenient and weird.