Four Points Flex by Sheraton Kobe Sannomiya in Kobe

this place is a disaster. the bathtub was dirty and there was hair on the bed in the first room. i asked for a room change, but the new room wasn’t properly cleaned either. there were stains on the bedsheets, and the hair dryer was oily and dirty. i didn’t request a 3rd room change though because things didn’t improve after the first one, i was already quite disappointed at that point. the worst part is the aircon ,it’s practically useless. it only has heating and ventilation functions. the room stays hot even when I set the fan to strongest and temperature to 16°C, imagine i booked a whole week stay here…… the only good thing here is the staff is helpful, otherwise i will not recommend this place at all.

* just found out they forced you to join their membership for Wifi connection🤷‍♂️ luckily i got some network data left for this shit…..

Breakfast you get is from a low quality restaurant chain in Japan (Not worth it)

No parking on the premises.

Clean beds

Room is extremely small two people cant pass by and No place to open if you have big luggages.

Not up to Marriot standards.

Below average business hotel.

Somedays rude staff in reception

Price is cheap so you cant complain. Because you get what you pay for.

I will not be back thats for sure.

i can never give a star in this place bec this place is not non- smoking at all
Even though it is ostensibly non-smoking‼️👎

Told them that I don't need room cleaning. Yet they came. Not a big deal.

I slept only for two hours last night because of the snoring sound from my next door. It could be me, the snoring guy, or the hotel yet it was a horrible experience.