Hotel Konigs-Krone Kobe in Kobe

That day was quite cold. Hence,we asked my father ( 84 years old man) and my young daughter to stay in this hotel lobby and wait for us. My husband and I have to go and find the restaurant we booked nearby. About 15 minutes later, we came back and found out they were shivering outside the hotel. We asked them why don't they wait in the hotel lobby. They told us that they have been chased away by the front desk staff of the hotel. I was really stunned. Japanese is famous for hospitality. And this is the first time facing such disheartening situation. Never have I imagine such heartless thing can happen in a highly rated hotel. The front desk staff's attitude was really arrogant. My father and daughter was sitting quietly in an empty lobby. The female front desk staff kept staring at them with an unfriendly face. After awhile ,she asked her male colleague to ask whether they were waiting for the hotel guest or they were hotel guests themselves. My father thought that the restaurant we were going to was within the hotel premises. Hence, he told the staff that they're waiting for us to bring them to the restaurant. The staff then said the coffee shop is closed and they don't have any business to stay in the lobby. They were then usher out of the hotel lobby! So ridiculous!
I think the hotel should retrain their staff to have more politeness and compassions towards all people. They might not be their guests today but they might be someday! In service industry, this is not the way to treat people! Hopefully, all people can show a little kindness towards others especially the old , the young and the needy ones!